CVS PharmacyReviews of cvs.com

I have frequented the CVS on Ventnor Ave Margate NJ for two plus years. I have always been treated with respect and excellent customer service. The Pharmacy dept is well run with competent employees. All the associates that manage including the night time manager are great and know their store! I have witnessed some nasty customers.. some will always complain.

The CVS on N Main St in Greer SC is one of the worst stores I have ever been to.,I went with a friend and she and I went to pick up some photos that we turned over the film to them on 3/40/25. The staff women told my friend that the photos would be back in 3 to for 4 weeks in which she wrote down on the receipt. We were then told that they had been discarded due to not being picked up on time. We asked to speak to the manager and he was just as rude as she was. My friend asked for the number to corporate and he gave us an employee only phone number. I went back into the store so the manager could speak to the women on the phone and he refused to speak to them and told us to leave the store and he was calling the cos on us. We continued to SAsk for a phone number and the woman cashier who had no name tag on told us she would call to find out. We waited and waited and in walks the police. During this time my friend who just got out of the hospital due to heart failure was starting to feel heart issues. We were then give the wrong phone number again by the so call manager in which my friend called and then went to the police officer who was waiting for us to leave and then left. By that time we proceeded home and I had to get my friend to the hospital.She is now laying in a unit bed due to everything that was done by the employees at this store.

Doctor called a prescription in for xiidra to CVS at 6678 east Virginia beach blvd and new town Road norfork virgina store number 6403 on 5/20/24 spoke with two techs gave them all the information was gaven the run around by Sandra she stated that the eye drops was 1500 then said that I needed to contact my insurance company and call her back she also stated that she was busey with prescription from CHKD and other things this was at 6:00 pm then I spoke with her at 8:30 pm informed her that the insurance rep contacted them and put in in for 30 days instead of 90 fruit less with Sandra she continued to stress how busey she was then when I asked if I could reach out to her in 5/21:24 fruitless at 4:30 on 5-21-24 I called and spoke with Jyme she said we need all your information and insurance card this is how these employees at CVS act unprofessional rude and they do what they want to do complain about how they short busey that’s what you shouldn’t be telling a customer bad business report any any pharmacy that tells you that or give you the runaround if people start Getting there prescriptions in the mail that will put pharmacies out of business or cause business to be bad and maybe that’s what need to happen because apparently they’re coworkers are professional this was also reported to the Bättre Bous bureau and a complaint was filed with CVS as well as anthem health keepers and I still didn’t get the medicine and she still didn’t put it in for 30 days which means I still didn’t get my discount because the medicine was probably free at least it wasn’t $900. She just didn’t wanna feel it and she didn’t feel it. I’m gonna reach out to Congress or somebody and inform them about how the elderly is treated when it comes to medication.

Stood in register line forever. Went back to pharmacy line. Was told I should back up front. When I tried explain that NO ONE was up front, she started blasting me with she's too busy, what do you expect me to do to about it, etc? I simply all items beside her cash register thin left CVS to return NO MORE! CVS corp should know.

My experience started out very good but ended poorly. Since I needed other items, I went inside. The first cashier to help me was friendly, efficient and handled herself in a most professional manner. My receipt indicates her name was Brandy at the CVS Whitsett NC store at 6310 Burlington Rd. Date May 17, 2024 at 4:36 PM. The first time through the check out line (wait time approximately 20-25 min) only one of my medications was available. Even though both medications are set up on the ready fill program. I had called on May 15 and the recording said they would be ready on the 17th. So the first time Brandy advised only one was ready but I could go to the “consultation window) to find out if another store had my medication. So I stood in line at the “consultation window” for maybe 5 - 7 minutes. The nice lady found that the delivery truck had actually arrived and they could get my needed medication filled if I could wait just a few minutes. I agreed and the prescription was filled in record time. The pharmacy person brought the prescription to the cash register and placed it by the cashier and called out my name. This cashier was very very very unprofessional. I do not have her name because I could not see a name tag. Perhaps you can identify her by the time of day and the fact that she had orange hair. She was the only one working with orange hair. I assumed incorrectly that since I had already stood in line twice and that this prescription was no charge that I could get checked out quickly. But no, she told me “not politely” that I needed to go to the back of the line. So of course I tried to explain that I had already stood in line and already purchased one prescription only to have to wait for the second one to be filled. She ignored me and called the next person in line. After she finished with that customer, I picked up my prescription and asked her once again to check me out. She said I would have to ask that customer if she could check me out. So I explained to the customer briefly what had happened and she said of course it was ok. The cashier grabbed my prescription and placed it with the other cashier (Brandy) and said she would have to ring it up. Brandy was already working with another customer with a problem which took approximately 5 more minutes. Brandy finally is able to check me out and was most apologetic for me having to wait. I thanked her for her service and told her she was most helpful not like some of the other personnel who worked there. Probably should not have made the last comment but I was exasperated by this time. The lady with the orange hair then said to me “maybe next time you will be nicer. I could not and would not respond to that remark. I’ve been shopping at this store since it opened and until May 17 have never had a complaint. This was just horrible customer service and I truly felt bullied. If I can’t go through the drive-thru, I will not be going inside. From now on, I’ll just buy my other items at a different store.

I have been dealing with CVS in Fuquay-Varina, NC for a long time. Over the last year the service is terrible. I registered for automated delivery of my medications over a year ago. Every time my prescriptions are refilled, I get a message to come pick them up. I can't come pick them up which is why I registered for auto-delivery. So, every time I have to call in, wait from 20 mins - an hour for someone to pick up. Then they say, the meds will be delivered mailed next morning. Sometimes they are sometimes I have to keep calling back. I have gone up to 2 weeks without my meds because of this. So. what happens if I have a stroke because I couldn't take my Meds? Obviously, I'm not a priority, so I'm taking my business to Walgreen. Very poor customer service. Couldn't even speak with a supervisor. Said he's on vacation indefinitely. smdh And the earliest I can get my meds is Monday. :-(

EDIT * just got back from trying to get my script again. quote from pharmacist " yea i've already talked to 3 people about this today " with attitude . i'm sorry that my essential for survival medications are interrupting your day even though 4 hrs later i still don't have what i need. Every single time i have to pick up a prescription its a fight . I have never had my script filled properly in years. i've had the same scripts i've needed to stay alive for 34 years. yet, every single time i walk into this place i have to make 26 calls to insurance and dr to get the script right. so i contact my dr and every single time he sends the same script 12 different times to them….. yet every single time i try to pick it up. they only have 1 month instead of 3 .cost the same price for 1 month as it does 3 . Every single time i get some excuse as to why the order is messed up and waste another 2-3 peoples time trying to fix these morons mistakes. i've called insurance and dr multiple times and issue is always solved. the only issue is thru the cvs and their incompetence. Every single time it is an issue and their trash ass attitude doesn't help. Im sorry you chose a poorly ran company to work for. but please get my scripts that are required for survival when im supposed to have them and the proper amount. i know this wont help and next time i go there will be a terrible experience . ive asked multiple people in store and others i know that are forced to go there like me . and every single person ive talked to said the same thing . this is the worst experience . every single time they go to this location something is wrong for them as well. Farmington ave ,Bristol,CT location.

The service I received at the CVS located at 12940 Saratoga-Sunnyvale Rd. during my recent visit to pick up my prescriptions was abysmal. Upon reaching my car, I discovered a critical error: one of the essential medications I needed was missing from my bag. Returning to the store, I encountered a swift resolution from the female pharmacist, which I VERY MUCH appreciated. However, my experience took a nosedive due to the appalling behavior of a tall male pharmacist who wore a pair of black-rimmed glasses. His unprofessional and disrespectful demeanor was utterly unacceptable. When I requested to return an excess topical gel tube, he said "it's a hassle for us to process the return, so next time you'd better do it when you receive your medicine." His condescending remarks, including the suggestion that I should have foreseen the mistake, were outrageous. He should have known that the medicines were in a STAPLED bag (CVS stapled it), the contents were concealed. This is not the way to treat a customer even if I made a mistake,... no wonder this pharmacy is rated so low. I would have given a minus review if I could. The female pharmacist saved it.