CVS PharmacyReviews of cvs.com

I attempted to receive over the counter benefits which were entitled to me through my Premera Medicare supplemental insurance plan. I attempted to place an order on 12/30/24 but was unable to reach a customer service rep. I also attempted to do this via their website but I was unable to do this because I was asked for a membership number that I had never received. When I attempted to reach CVS the next day (12/31) I was told that my coverage through Premera had already expired. I found this most interesting since I had paid for services via Premera for the entire year. CVS told me that they could not complete an order for these requested OTC benefits since Premera had already closed my services with them. In terms of Premera's involvement in this I wonder what would have happened if I had an actual insurance claim I wanted to submit. I

Rx out of stock, needed to be ordered. I called yesterday to ck status, as instructed sat. Said would be 3 mth supply, and ck today. Got text saying ready. On way home I stopped to p/u. When I asked how many mths, girl said 1. I said is supposed to be 3mth. She walked away and left me at drive up for 7 mins. When she returned, with bag, I asked if 3 mth. I paid. I said before I left, you could've came back to window and said we're getting 3 mth now. Nothing but attitude when I mentioned it. Saying "I did"! I said you did not! Not only rx wrong, but rude help. Not the 1st bad experience, My meds with husbands name, I got someone elses rx, and sure not the last. Plus she was smacking on gum, very obviously. So unprofessional. Wish my insurance didn't contract with CVS!! THEY ARE THE WORST ALL AROUND!!

I have three prescriptions that are due for refill, one today and two tomorrow. They are supposed to be refilled every 90 days. My account says they will be refilled in the first week of January. Am I just supposed to skip my doses until then?

Al is so helpful ! Greets the customer coming in ! Helps each customer at check out !

I'm from Martinsburg, WV. Myself &Girl. My Girl was giving Older lady ride home and to "cvs" pharmacy. My Girl had to step out and go to bank. Long story outta nowhere the store manager came out and said that "we us"? Where shop lifting. We asked to see video and they denied . My Girl went to jail and they gave her an ultimatum to admit? Or stay so many days. CVS MARTINSBURG, WV IS THE CROOKED DIRTY STORE!! ERIC CURRIER

This is the absolute worst pharmacy I have ever used! I would recommend using ANY other pharmacy than them. From overcharging customers, never having prescriptions in stock, never, can’t ever get a hold of anyone, worst customer service, even when they say they will call back, you will never hear from them, and actually losing money using this place! Who ever heard of having insurance and STILL losing money by picking this pharmacy! The absolute worst experience every month. They lost me as a customer for sure! And the worst part is, no matter what your complaint is, they care nothing about assisting customers. They have become too big, or too busy, so they now fall under, we don’t give a dam anymore, whereas when they were new, they treated customers the right way. This is common with some companies that open chains and are in every city, the care starts to suffer, the customers suffer, and its not worth the aggravation to use them anymore. I would recommend any other pharmacy; you couldn’t be worse than this one.

I tried to pick up medication, but they didn't prepare it. one week later I went there again, still not to ready to pick it up. They contacted the doctor whom I haven't seen her more than one year and she denied that request. I already ask CVS to update my profile half year ago. but they haven't done yet. patients need their medication on time, but I was not able to pick up. sometimes they're keeping medicine at different place and wasn't able to find it. I'm sick and tired to go to CVS pharmacy.

Paid cash for a product….not used….tried to return it same day….would not refund me the cash I paid unless I let them scan my drivers license!!!!!!!!!! I don’t have one but said unless I gave them it I couldn’t get My money back. Manager said same thing!!!!!