CVS PharmacyReviews of cvs.com

Morieda in the drop off department at this CVS (4922 S. Broadway, Tyler TX) was fantastic! Helping me get my RXs filled from my home state!! This is one of the best CVS experiences I’ve ever had 💕

Recently CVS signed a deal with the manufacturer of WEGOVY. So now they will only cover that medication even when your DR provides evidence that it causes adverse effects on your heart. So, CVS would rather me take a medication that would risk my heart health than work with me on an exemption to another medication. They denied my claim in less than an hour of review

Very rude. Slow do not know job t o priotitize.

Refused to accept my GoodRX coupon for medication because it was narcotic and I do not have insurance plus lady at counter was hateful and snotty. Switched all my prescriptions to other pharmacy's. They don't even deserve 1 star.

My pick order was missing an item, the evening manager mentioned I should return in the morning to speak with the REAL manager because he is incompetent! My missing item was on the pickup self, but instead of being a manager and using good customer service skills, he chose to turn the customer away! The absolute worst CVS located at 115 West 125th Lenox Ave

0/0. They got a new pharmacist who made it clear he didn't like the meds I've been on for over 10 years. Every month was a hassle and then I had a back injury. Because of additional meds, they now refuse to fill ANY of my meds... Including one that has a side effect of death if you just stop taking. In any event, the new boy lacks any sort of skills needed when dealing with people. When my insurance company called them he told them meds were ready, no problem and then when I called to see if they were ready, said he wasn't filling any of my meds anymore and would make sure no CVS would. Childish nonsense to feel like he has power. I've wanted to change pharmacies for a while bc of him but was dragging my feet. Kid doesn't realize he did me a favor- not only do I pay less at my new pharmacy, but they treat me like a human. I hope the CVS pharmacy kid grows up and realizes you can't judge people based on their meds and that he has no idea why doctors rx what they do- they've gone to school much longer and have much more experience. I've also lived with my regular conditions longer than he's been alive. I hope that one day he has to deal with someone like himself, in the condition that I'm in.

I was recently at the CVS on South Turnpike road and had such a horrible experience I thought it important to share. First, there was an elderly gentleman at the pharmacy counter attempting to pick up his medication. The young man behind the counter seemed unable and unwilling to understand him and began to snicker, roll eyes and make faces at the female employee at the neighboring register. The senior repeatedly spelled his name and gave his birthday but apparently this was quite hilarious to the two cashiers, and they made little effort to even turn around to look for his name in the filled prescriptions bin. Eventually, the gentlemen left empty handed. When my turn came, I asked the male cashier for information about my prescription. He referred me to the pharmacist. The pharmacist, sitting next to the ‘Consultation’ window, ignores me for a bit then asks me name and birthday. I respond and he asks if I have insurance. I tell him I do not. Then he looks up, and after announcing private details about my medication, tells it would be a federal violation for him to allow me to purchase it without using insurance. Huh? I’ve been taking this for years and it was last refilled here at this pharmacy. Then he insists there is a problem because my medication has not been refilled for over a year. I explain that it was last refilled in October, it is now July so it has not been a year. He tells me that any medication filled in 2024 is considered a year ago. Then he tries to embarrass/bully me by saying-- loud enough for all the other customers in line to hear--specifics about my medication and that he has to call my doctor to confirm the medication. Great! I say. I’ll wait right here in case you need to ask me anything. He then goes about filing and scrolling on his computer for about 5 minutes and later he looks up and says I’m not calling her now. I’m busy. Ok, so when might my medication be ready I ask. He says he has no idea. So let me recap, you won’t fill my medication because my refill 9 months ago is considered over 1-year in CVS-land, you won’t sell it to me because I don’t have insurance but you have to announce to a bunch of strangers details about my medication and that I cannot get it until you speak to my doctor because you, a non-doctor, have to confirm what my doctor decided? What is going on here?? Needless to say, I called my doctor immediately and asked that my Rx be moved elsewhere. Disrespecting seniors, bullying customers, violating medical privacy. Nope. Nope. Nope. Never going back.

My sister moved to TN from PA and cannot get her Rx's filled here from her previous CVS in PA. And even though they send her texts that a certain RX is ready, they have nothing when we've stopped to pick it up! They also have refused to fill her RX from the Dr here after he called in the Rx stating they needed the Dr to call and verify it! He had just sent it in! Worthless pharmacy!!!! Go anywhere else but here, when in Cookeville TN!!!!