CVS PharmacyReviews of cvs.com

Unreal. Bought $53 heat pad with auto shutoff. Got home - it is USED and does not work. It wasn’t placed inside box correctly - the cord was just shoved in but the twist tie was wrapped sloppy on 1 end, the cord was already plugged into the pad itself, the pad is dirty around the edges and the plush material is no longer plush because it’s USED, plugged it into the wall socket and does not even turn on!!! To top this all off — I have bought 3 different CVS brand heat pads from Nov 2024 to Dec 2025 and all 3 stopped working. Of course they stopped past 30 day refund allowance. Because of that, today I purchased a non-CVS brand. A USED non-CVS brand. Beware - the manager expressed they are having “management problems” there and this 1 has been there only “a little while” and 1 manager was fired last week. I will get my refund and run away as fast as possible!

CVS is by far the worst pharmacy. Youll put in a refill request, itll say its processing and when you check back a few days later it shows up as you never sent in the request. The request gets removed and you arent notified, you find out at the last minute when you need the prescription after thinking it was being processed. How can you do that with diabetic supplies?!

The pharmacy on new Mackland Road consistently provides poor service. If you were told to come back between 2 and 4 PM to pick up your prescription, just assume that it’s the next day or the day after that they’re talking about.

Cvs is a very great company

Been going here for a year or so since I retired as a hospital pharmacy director. I only have 3 routine meds so I’m not here often but every time I go I’m appalled at the staffs lack of customer service and lack of willingness to work with their patients (i.e. me). Today I stood in line to pick up a prescription that they placed on routine refills, is way too early, and they’ve text constantly over the last week to come pick up. As I reached the pick up counter I was told “um sorry it’s past 1 PM and we close for lunch between 1 and 2”. Me “so I can’t pick up my 1 prescription?” Pharmacist, “no you need to come back in an hour”. The pharmacy tech would have rung be up in 1 min tops (no co-pay) and I’d be gone. Now I’m pissed enough that I’ll be transferring my prescriptions to Fred Meyer. I know these employees don’t care but maybe if they go the way of Rite Aid they’ll figure it out. Also, Why can’t you all go to lunch in shifts and put patients first like we do in a hospital? You don’t need to close. Patient care 101.

I wish I can say 1 star. This 1 east Mifflin cvs…. Never have medication and they lie it’s on order. Messing with people health. Got for bid u pain medication. They need to be sued. one class action lawsuit. Prescription to early it not early when you don’t fill for 2 weeks

I'm done with CVS. My 87-year-old mom is a loyal long-time CVS customer who spends thousands of dollars in prescriptions and merchandise each year. She has basic computer skills and up until recently, she was able to refill her prescriptions online without a problem. Now every time she signs in, they also want to send a code. She does not have a smart phone and cannot receive a text. Therefore, the code is emailed. This is confusing to her to navigate between her email and the CVS website to retrieve the code. I have called multiple times in an attempt to resolve the situation, the most logical solution being turn off the two-step verification. Each time I first had to get past the robot to speak to an actual person. Next I spoke to a customer service rep with a heavy accent who was extremely difficult to understand. Now imagine how difficult that must be for an elderly, hearing-impaired person. After spending way too much time on the phone, being put on hold multiple times, there was no resolution. Since CVS stores no longer answer phones, she cannot call in refills. In addition this store frequently is out of her medication. CVS does not care about their customers and I will be transferring her prescriptions and shopping elsewhere.

I have been trying to get a prescription filled for days with this new phone service. Get cut off. I have been going to CVS since it was Revco, thinking now I need to find another drugstore! It was always so easy to call for refills, now impossible!