CVS PharmacyReviews of cvs.com

When you call because it says to call and you get a Jasmin she will tell you it is not her problem and transfer you! How rude is that? This is the 1st and last time that I want to use your pharmacy! I will be in touch with my insurance company to use someone else from this point forward!

Went to CVS for my meds after I went to the dentist. The lady was nice, but I had to wait for everyone at the drive through. Seems like I would have been served first when I bothered to walk inside. Store was clean. Nice cashier.

They filled a prescription when I was very ill. My husband picked it up, brought it home and read the "warning" labels on it; then gave it to me. There was NOT a label stating this had to be taken with food and no one at CVS had bothered to inform him of this. Since we had no knowledge of this I had not eaten before taking it. I ended up extremely nauseous, dehydrated and in the hospital. CVS will not respond to my messages/complaints. They should not be allowed to hold a pharmacy license! As busy as Walmart pharmacies are, they always give you a consult and be sure you know how to properly take the prescriptions. That CVS gets away with this uncaring negligence is a travesty.

I was forced to change pharmacies due to changes in Medicare laws when my cost program went away. My previous pharmacy was Walmart which had great customer service and communicated well with me. Since having to change to CVS, there has been poor communication, messed up prescriptions, and almost every complaint that I've had has been met with the statement that 'it's CVS policy'. I hold a doctorate in healthcare administration and it seems to me that CVS policies are NOT in the best interest of the patient. My quality of life has dramatically decreased in the two months that I've been fighting with CVS because it's taken up to two weeks to get prescriptions straightened out that I've been on for a long time...that's two weeks that I've had to go without my medications and that's completely unacceptable.

Frank went above and beyond for me and made my experience a great one I appreciated it at the end of a bad day he brightened it thanks Frank in the pharmacy

I just went in for the 3rd time to see about a prescription refill in a week. It still was not ready. When I asked for an explanation the one girl that was helping said that after 3 attempts to contact the doctor's office the stop. I ask why I wasn't told they couldn't contact the doctor for the refill and she said I should have been. It was at this point that another girl walked over and told me to download the app for any of this information. When I told her that I wasn't interested in using the app she just kept talking over me telling me to use the app. At this point I was upset and then the pharmacist walked over and started talking down to me telling me that for my best health management results that I needed to use the app. When I got mad and told her to stop being condescending she told me to leave or she would call the police. I left but stopped at the front of the store to talk to the manager on duty, told him I wanted to talk to the store manager by tomorrow. The pharmacy service is pathetic and they have no concept of how to deal with the public. I still don't have my prescription and as far as I know they will not be making any attempt to fill it even after telling them I was totally out. After doing business there since this store opened I will be transferring all of my business elsewhere

I dislike this whole "card" thing. I have enough invasion of my privacy as it is. I went to buy some small thing and was charged a premium b/c I did not have a CVS card. I don't want any more stinking cards! Nope! Not going to do it! It was a classic "bait and switch" deal (albeit on a small scale). You got me this time CVS but never again!

I just went to CVS on Herndon at village center and asking the pharmacist lady about vegan vitamins and she told me to go to G.N.C and they don’t have it and not even in a nice way even though cvs has a whole line of vegan and vegetarian vitaminsans