Val
Insulting Acting Manager Loves Park, IL store on Alpine and Riverside
Acting manager at 6506 North Alpine Road in Loves Park, IL was insulting to me on the phone at 4 pm on November 11, 2019. II called to talk about a defective item I had repurchased (after a refund was issued by the real, wonderful manager) that apparently was also defective.Thinking it must be the lot that is problematic, I reported it so as to alert the store. She remembered the refund, apparently processing it. I told her that we bought another box (CVS brand Hydrocolloid Foam 4x4 Bandages) and wanted to let the store know that it appeared that they had a problem with the second box as well. She said "Well, if the first one was defective, why in the world would you buy another one?" - in a sarcastic tone, implying I was an imbecile. I said that I didn't presume all of the product was defective and that I must be stupid! I left a message for the "real" manager," to call back. I have a Bachelor and Master Degree in the sciences by the way and don't appreciate being treated like I am stupid because I gave the store another chance and tried to buy a product I really needed and need.


