CVS PharmacyReviews of cvs.com

Would leave 0 if I could. CVS fraudulently charged me for a COVID test I didn’t take. I’ve called customer service multiple times and each time they say they will escalate it and I’ll get a call within 2-3 days. I never received any calls. I’ve called every week since I noticed the charges in NOV, but they have refused to resolve my issue. I do not understand why they won’t return the money they stole from my account. They can’t just charge people for services they’ve never provided. Watch your accounts, it’s possible they’ve done it to others in the past.

"0" is the correct score. 1350 Florin Rd, Sacramento, CA 95831 CVS automated system saying the prescription is ready for pickup. We are enrolled in the automated refill and is ready for pickup. We go to pickup, there is nothing to pickup. We need to do the process all over again because its out off refills. Their system never prompted us to refill, and no option to refill. Come in "it's ready for pickup..." We complained to everybody, even the Pharmacist in charged. No one said they can fix the system. I even recorded the automated call to show them, and they still don't understand they screwed up. (Hispanic looking lady Pharmacist. ) If this is happening to us, it happening to a lot of people.

I had a covid test done at CVS. It went very smoothly, was a short wait and the results came back within 3 days! Staff person who assisted me was very knowledgeable and friendly. He went out of his way to make sure I had a good experience! Thanks!!

I have not been able to order my scripts online. I contacted them a couple of months ago, they opened a ticket and they didn't contact me. I just talked to them and they told me that the only way that I can order my scripts online is through their app. That has to be bs. I tried to contact them through email, but their crappy website screwed up. No wonder everything is jacked up. I don't know why I moved my business to this terrible crappy company. After dealing with their terrible customer service it's apparent that they don't want any customers. I want resolution, and I want it now., Do you think CVS will respond? I hope so because they damn suck and their customer service does as well. I wish I could do less than one star. They deserver negative 10 damn stars.

If I could give this horrible place -1 I would in a minute. I cannot put up with “ Your dr hasn’t called or Your dr denied it “ That’s is after my dr told me I didn’t deny anything in fact I gave refills.” I mean if you don’t want to give meds than please just say so. I truly hope that my experience gets better.

My recent experience at CVS 2601 Columbia Pike Arlington VA, with ABIDA was excellent. She provided very good customer service. The store was busy with customers. However, ABIDA was very calm and polite and tried to do her best. Other cashiers were busy also but they were ready to go extra miles.  Thank you for your time and help. Nina

I have two prescriptions to fill every month. I got a text from CVS asking if I would like them filled on the same day. I think, "Great, I can get them both in the same trip and respond yes." Yesterday at 9:15AM, I got a text saying that my prescription is ready. I go pick it up but it's only one medication. Then at 6:02 PM I get another text saying my prescription is ready for pickup. Same day but 6 hours apart and still two trips. When I picked up my my second medication I asked them why weren't both filled at the same time. They fall back on the old, "It's not our fault, you need to contact corporate." I call corporate and they say, "it's not our fault, you need to contact the store." That's fine. First thing Monday morning, I'll be contacting a different pharmacy.

CVS has the worst prescription refill system. They inaccurately list my prescriptions never update the refills sent from the physician and I always end up doing all of the leg work to get my prescriptions refilled renewed and then have to go into have them picked up. I switched from Walgreens a couple of years ago because I thought CVS would be better as it turns out they are much much worse!