CVS Pharmacy is listed under Pharmacy & Medicine.
CVS Pharmacy (cvs.com) has 3,054 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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T C.
CVS is very misleading when advertising "rapid result covid testing". They say results are ready within 15 minutes, but it will take 1-2 days to get them to you. This deception has completely turned me against this establishment. I'll stick to Walgreens.
Seema Rishi M.
I woudn't have given CVS one star but I had to press at least one to right this review. Horrible customer service and frustrating experience. Without receipt (paper copy - stone age process), not returning the CVS logo items and customer service can't reissue receipt with BAR code. My only fault was buying 34 items from CVS worth of $685 and wanted to return few of them. Don't buy anything from CVS, you will never get your money back .....
Mrs H.
My sons prescription can only be filled by speaking with a pharmacist. I can’t use the automated fill a prescription menu. I usually have to wait forever. I am currently waiting right now for them to pick up and I’m going on 15 min on hold. The music is So loud & and the message about COVID is repeated every 45 seconds. I know I heard you!! Then the pharmacist who picks up the phone are super rude & snotty. I’m switching to Walgreens & see if they are any better there, OVER my experience with that pharmacy. Terrible! Now I will say that the lady who runs the front register is always very nice & friendly. The Pharmacy sucks! Still waiting 18 min! Using this time to finally write a review. 75th & Wornall in Kansas City MO
Michael M.
I woudn't have given CVS one star but I had to press at least one to right this review. I simply called CVS for a prescription status ( 9am ) for my wife and the nasty lady on the other end said it won't be ready til after 1pm. I explained that did not work for me or my wife, that we would be working. She proceded to tell me that was when their schedule pick up was. I repeated that would not work for me or my wife. I said can you work on the script and have it done sooner? She refused. I am a supervisor at my job. The most important thing when running a business, is the customer. Without them, you have no business. I called 4 hours before their scheduled pick up and this unprofessional lady would not budge ten minutes, half hour, an hour. So folks, when getting your script from CVS, you can get it according to their schedule and what works for them. Your own life and schedule does not matter.
Alan G.
960 Broad St. Prov. RI. After getting my first Covid shot I asked to use the public restroom. Coed. It was filthy. I wish I could have posted the picture I took. The white toilet seat was brown. The store was dirty. The gentleman begging for money just outside the door was a nice touch. This dump of a drug store is an insult to the people of the area. Should pharmacies dispensing vaccines be somewhat clean? You tell me CVS. I’ll bet your drug stores in the suburbs don’t look like this. Is it because the inner city locations mean less?
M B.
I did a pretravel covid test at CVS, and it said the result will come out within 48hrs, and it did not. I arrived at the destination, still no results shown, there were 7 other people who tested at CVS, and had the same trouble as me at the airport, and they wanted all of us to fly back to where we came from by the next plane or book a hotel for the quarantine. I almost lost all my reservations I booked (hotels and car) for a month, and there was no customer service I could reach out about Covid test result. Can't believe I had to spend $125 for this. Finally after a few hours of waiting at the airport trying to figure it out, the airport staffs generously provided a rapid covid test for us, and released us. CVS sent me the test result 10 hours later and it was useless.
Yu D.
The pharmacists gave me wrong direction on how to take the medication. The direction is different from doctor office’s instruction and even different from what is written on ‘how to use’ session. It led me to take this oral medication wrongly for months until I discovered it when I visit doctor’s office again. CVS’ pharmacists is lack of competence and can kill patients who take the medication wrongly. CVS’s customer service (complaint center) sucks too, they don’t care about the complications I suffered and never apologized to me for wrongdoing. It is a bad business and lack of genuine interest in caring for the customers. Will never spend a penny there any more.
M K.
CVS customer service sucks out loud!! They are hands down the worst and I will never enter a CVS again as long as I live.
