CVS PharmacyReviews of cvs.com

I called to refill my meds and they checked and said it was in stock. I was surprised because rarely is it ever in stock for all 8 boxes. I receive a text saying out of stock after just being told it is in stock. I call and they say they had 4 boxes but not the rest, okay so I can pick up a partial well no, we don't have any for you! I am confused, I asked to speak to pharmacist. She comes to phone, and I am asking what I need to do to fix this situation so that it doesn't continue to happen. She says I cannot have a substitution. Why, I am still confused. She tells me they don't have it and I need to call elsewhere, and I am asking why I can't have an alternative and she just hangs up the phone. Professional, right!? I go to CVS inside and take my RX with me that shows auto injector and substitutions allowed. I asked for the pharmacist, when she approaches, I tell her who I am and ask if she was the one that unprofessionally hung up on me and she says no. I said do you know who it was, she said no again. I am explaining and realize that yes, it was her that I spoke to. I stop and say you were the one I spoke with and hung up on me and he says yes, this time. I was not confrontational at all, I just wanted answers and my meds. They said I can only have cartridges and in my 25 years of filling this not once have I ever been prescribed a cartridge. I handed her my rx and she said that all the computer said was sumatriptan not carts or anything, then how is it I was filled cartridges, only? She fixes it and apologizes, and I asked why she lied to me when I asked if it was her that hung up on me and she said she didn't and I said yes you did and she said oh, well I thought I had answered your questions and I shouldn't have hung up. Again, I am being polite considering the issue at hand. So, she fills 2 boxes and orders the rest. I did make a complaint, and no one has reached out! I go to pick up the rest of the script on 11/10 and I am left waiting at the window 25min at least. The pharmacist Brian came to the window threatening me, saying if I was confrontational next month, I would not be given my medication. I am confused because I was just picking up and hadn't said anything confrontational. Come to find out he was angry I made a complaint about the other pharmacist that lied and hung up on me. I guess asking questions equals confrontational even though my life depends on a medication that they have entered incorrectly. So, as far as my previous 4star review, I am retracting it. CVS does not care about their patients' health and welfare whatsoever. Looks like a small hometown pharmacy is the best decision.

I have had the most annoying frustrating week dealing with CVS only orders this week. I have literally spoken to someone everyday but one day this week about an order I made on Sunday for three sets of Kiss nails. I have been delivered the nails four times as of today because I keep getting sent the wrong nails, either shape, color, length, or a set missing. I’m not sure how difficult it is to look at an order and then a little box of nails to determine whether the nails are the same one in the pictures. Each time I’ve spoken with a customer service rep, they have been apologetic, patient, and kind so this is in no way reflective of them. I now have four sets of several of the same nails. I don’t know how you get it wrong so many times. I ordered two pairs of pink nails, a short pair and a long pair. I not ONCE got a pair of pink nails in any of the four deliveries of nails. At this point I’m over it. I called back to request a refund and was given it along with my SECOND credit for 10 dollars for my next online order, but who wants to go through this experience again. Next time I’ll order directly from the KISS site.

CVS pharmacy in Gaithersburg MD at Montgomery Village. I had a simple Yes/No question about whether a medication was in stock since it wasn’t at our usual (wonderful) CVS pharmacy in Germantown MD. Had it been I was going to ask my doctor to switch to this location. They were rude, interrupting and left me on hold for 49 minutes before they hung up on me. Worst CVS I’ve ever experienced!!!!

I have fought with these people for no less than HALF A DECADE to do a very simple thing: Do not automatically refill my prescriptions. I work a weird job that has me out of town frequently. I need to be able to schedule my refills for when I'm around because often by the time I get back in with time to pick up my RX, they're no longer holding it for me. They refuse. Excuse after excuse after excuse. I'm begged, pleaded and fought with them over it. I've been told AT LEAST FIVE TIMES that they won't do it anymore. At long last, I'd had enough and now have to travel 20 minutes to the next nearest pharmacy to get my RX. And guess what? I CAN'T BECAUSE CVS FILLED MY OLD PRESCRIPTION. Even when I'm no longer doing business with them they're causing me problems! They are routinely out of very pedestrian prescriptions that they should ALWAYS have on hand, and also medicines that need to be had at a moment's notice like antibiotics. How does this company stay in business?! I don't get it, but they aren't getting mine anymore. Edit: You know what? No. I'm not done. I know I'm not coming off this way right now, but I'm the last person to cause service sector folks trouble. I've worked a LOT of those thankless, hateful jobs, dealing with a miserable, selfish public. I know only too well how demeaning it can be so I take pains to be polite to them whenever I can. So when I tell you that I ended up fighting with them over the phone to stop automatic refills, I just want you to know the context behind that statement. The last time I've experienced this heinous a company was America Online back in the 90s when they refused to cancel my subscription. THAT'S what you've become, CVS. Congratulations.

The pharmacist did not fill my prescription of antibiotic because the prescribing MD was not in the field of infectious diseases. The pharmacist simply did not like the prescriber for some reason and refused to give the prescription putting me in danger of getting worsening of my infection.

Yesterday I went to the CVS store on Cordova in Santa Fe, NM. I had an appt. for 2 shots, well over 2 weeks ago. I checked in online as requested and arrived early. The younger man behind counter said I had no appt. at that store. I literally had to show him their own CVS text to correct him. He was just clueless. Then, I waited another 35 mins. and no one called me for the shots. I had to inquire. They had forgotten me totally. This is very shameful. How do they even stay in business? No customer service.

Tried to print a picture. The manager, Gus, saw me struggling with it for 20 minutes. I asked for help twice. Both times, I did not receive help. Finally, the manager told me the machine was broken and that I should load the cvs app on my phone and make the order that way. He then walked away. I tried to do what he said and it still did not work. I asked him again and he explained he had other priorities. When I said I would write him a bad review, he said go ahead...that it did not matter...that nothing would happen because nobody would care. Went to a competitor and completed the order in five minutes

They rip people off in the pharmacy dept. They charged me $25.90 for a tube of CVS brand cream that they sell over-the-counter for $3.99. And won't accept return or give refund because it was written as an Rx. They put Rx in a paper bag so you can't see what they are overcharging you on. They are extremely unhelpful!