CVS PharmacyReviews of cvs.com

If I could give 0 stars I would. What has happened to customer service at CVS? I had 2 Rxs called in at 9:00 this morning. According to the CVS app, one of my Rxs will not be available for 2 days. I would expect someone to call me and inquire if they could check inventory at other local stores and help me out a bit. But no communication at all. I called 2 local CVS stores and held for 20 minutes to speak with the pharmacist and no one picked up the phone. I called CVS customer service and that agent also was not able to get anyone to answer the phone. Not only are we encouraged (sometimes forced) to use self service check out but now we have to struggle to get someone to answer the phone?? This is ridiculous and unacceptable. I should have used my Express Scripts option. Would prolly get the medicines I need quicker than this!

Recently my wife had emergency surgery to remove a large ovarian cyst. The surgeon suggested we use the hospital pharmacy to fill the prescription for her pain medication so we didn’t have to stop at CVS on our way home. A future refill was sent to our local CVS to be filled after the original prescription was depleted. When we I went to get the prescription refill the pharmacist questioned why we were using two pharmacies for a controlled substance. I explained but he continued to question me. He then under filled the doctor’s prescription because he didn’t feel my wife needed 24 tablets, he only supplied 18. This was very embarrassing since the pharmacy was crowded with people waiting for their prescriptions. He was not discreet in his volume or his tone of voice. Two weeks later when I returned to get the last refill he again questioned why the doctor had given my wife another refill. That is when I pulled up a picture of the surgery, showing a 12inch incision and a cyst the size of a football. He said “ well I am not saying she isn’t in pain”. I asked him if he knew more about abdominal surgery than the chief of staff surgeon at Halifax Hospital. So I embarrassed him in front of a long line of people waiting to be waited on. So because of his rudeness and an on going list of your conglomerate pharmacy incompetence we are no longer using CVS for anything. This pharmacist was, according to the store manager, a “traveling pharmacist”, what ever that means. There is no excuse in treating customers in this manner. The HIPPA law is to protect customers, CVS needs to reevaluate the way they treat their customers.

Ordered three items only to have to wait a very long time to recieve them. From the goofup with the app I used to place the order it has been around three weeks now. Also I received a notification my order was supposed to be here yesterday but no, now today supposedly it will be delivered. If this was a prescription I'd probably would be dead by now.

I have nothing but had problems and bad customer service from any CVS used. I do use the one on N. Main St., Attleboro mass they answer the phone with attitude. God forbid if you should have a problem with a delivery or anything they are so rude last time I went into the store at the pharmacy, the cashier was extremely ignorant and rude, saying all kinds of rude remarks to me the pharmacist walked over to the cashier and didn’t even correct her to stop being rude to me. How dare they get away with being so rude and not problem-solving anything I’ve had to call headquarters twice report the problem and headquarters had the store resolve the problem right away I shouldn’t have to call headquarters to get any thing resolved with my prescriptions and delivery. There needs to be a head manager overlooking the pharmacy department with making sure they are not rude to the customers.

What a joke: after waiting 1 hour in drive through got to window they couldn’t find my meds. Then she said yo drive around and wait in line again because their system crashed. I asked her why couldn’t she use the register right behind her that was clearly working. She came back with med and said one they didn’t have was sent to another cvs so I had to go there. I had enyand transferred my prescription back yo my old pharmacy, this is taking forever too. Of course I had to have them request it from 2 pharmacy because of the transfer. No thanks. The only reason I changed was they were closer but I will drive across town to avoid these people. No one seems to know what they were doing at this store.

When scheduling an appointment for a COVID-19 vaccine, the website clearly says that Novavax is carried at every location and available without an appointment (you can’t even make an appointment online for Novavax - only Moderna and Pfizer). (“Visit the location of your choice and talk with the Pharmacist in person. Continue scheduling your appointment online for a Pfizer or Moderna vaccine.”) I walked in today. I was being helped by someone at the check-in. I explained that I was coming in for a Covid vaccine. I was told to make an appointment online. I told them that I couldn’t. The pharmacist interrupted saying that I had to make the appointment online. I tried to explain that the website wouldn’t let me make an appointment but Novavax vaccines were by walk in. She tells me that walk ins are at the discretion of the pharmacist and they wouldn’t accommodate me. And I needed to make an appointment online. Again, frustrated, I told them that the website wouldn’t allow for them. Finally, the original person made me an appointment there. He wondered why it wouldn’t let me. I showed him step by step the process to make an appointment and the notification on the website. Most of my experiences with CVS are incredibly frustrating. Delays in filling in-stock meds. Including meds needed post-surgery (the prescription was put in over a week prior to the surgery). Just miserable. I’m so excited that my new insurance no longer uses CVS as a preferred pharmacy and I can finally go elsewhere.

There is really no point complaining. I've been a CarePass Member for 20 years, yet still can't have my prescriptions delivered without speaking to a Bot for 4 minutes,only to be put on hold for another 30 minutes. This happens every week, 5-6 days a week. Every prescription requires a 3 day span of waiting, repeating the conversations of the prior 2 days, waiting for delivery. While waiting 2-15 hours for On Demand Delivery, I receive 2-4 Texts,from CVS, contradicting 3 days of discussion. The App is so useless it should be banned. I uninstalled it today. I have an emergency ,sporting a highly contagious disease. Waiting 4 days to not have access to deliverable prescriptions, prescribed as *urgent* by 2 MDs, can only mean I thing: I don't matter. I agree. I simply do not matter. USA Healthcare For Seniors: "You Don't Matter, and nobody cares."

Every time I use CVS, it is a frustrating, time consuming and ultimately unsuccessful experience. I am constantly getting prescriptions sent to the wrong store, awaiting approval from insurance when it is something I want to pay for myself. Pharmacists do not answer the phone, lines are very long without enough help, phone trees are circular and don't give the right choices. Do not use CVS if there is another choice.