Custom Pet GiftsReviews of custompetgifts.co

Response from Custom Pet GiftsDec 2, 2024

Hello Daniele, I’m truly sorry to hear about your disappointment. We understand how frustrating it must have been to wait over a month for an order, especially when it was intended for a specific occasion. We take your concerns seriously and will use your feedback to improve our production and fulfillment processes. Thank you again for bringing this to our attention.

Response from Custom Pet GiftsDec 2, 2024

Hello Nikki, I deeply apologize for the inconvenience caused by the delay in your order and for the lack of proper communication from our customer service team. We understand how important this gift was, and I’m truly sorry for not meeting your expectations this time, especially given your previous positive experience with us. This is not the level of service we strive to provide. While we see you’ve already filed a claim with your bank and been refunded, we still processed and shipped your order. It was successfully delivered on November 18, 2024. Again, I sincerely apologize for the disappointment caused. We value you as a customer and would love the opportunity to make things right. Please let us know if there’s anything we can do to regain your trust.

Response from Custom Pet GiftsOct 27, 2024

Hello Alex, thank you so much for your kind words! We’re thrilled to hear you’re happy with your custom pendant. We appreciate your understanding regarding the shipping time, as we take great care in crafting each piece to ensure quality. Thanks for choosing us, and we hope to serve you again in the future! 🥰

Response from Custom Pet GiftsOct 2, 2024

Hello Libby, I sincerely apologize for the delay and for not providing a more detailed update earlier. Please rest assured that we are prioritizing your order and doing everything we can to expedite its completion. We greatly appreciate your patience and understanding during this time. Thank you!

Response from Custom Pet GiftsSep 20, 2024

Hello Adan, I am so sorry for the delay. I trust that your order has safely reached you. If you have any questions or require further assistance, please don't hesitate to get in touch. Thank you so much!

Response from Custom Pet GiftsSep 3, 2024

Hi Jeff, please contact our customer support and they will look into your order status immediately and provide you with an update as soon as possible. Please rest assured that we are committed to resolving this issue promptly. Thank you!

Response from Custom Pet GiftsAug 15, 2024

Hello Catherine, I am sorry you did not get your order yet. However, you requested to cancel your order right after you placed it. So we canceled it and gave you back your money.

Response from Custom Pet GiftsAug 10, 2024

I'm so happy to hear that everything worked out perfectly, Vina! It's amazing that your best friend received the gift and it’s awesome that the final product turned out with such great detail. Thanks again for your support and looking forward to serving you again soon! 🐾