Custom Pet GiftsReviews of custompetgifts.co

I had ordered from this shop a few years back for someone else, and decided to place an order of two items for myself since I was very pleased the first time and the items came fast too. But I have yet to received any confirmation or updates regarding my order that I placed well over a month ago now. I reached out to customer service about a week or two ago and still am waiting on an answer.

Picture quality is really bad!! Would not buy again.

Absolutely beautiful design

This makes a great gift for dog parents. I’ve gifted two and both have absolutely loved them. It’s a great way to keep your furry child with you forever.

Love it! It takes a while, but we've ordered two keychains and they are perfect little replicas of our beloved pups!!! We will definitely be ordering again!

I don't remember how I found you. Probably Googled. I asked for a keychain of my granddaughter with then deceased dog. That dog was so special to her. When she saw the keychain you had made, she was brought to tears with such joy!!! So when my grandson said he wanted one also I contacted you once again. Happy grandson!! You did an awesome job on both keychains. Yes I will use you again and refer you to t as anyone requesting such an item. Thank you so very much.❤️

I would NOT recommend this company to anyone! I feel like they have just SCAMMED me! I have had severe issues with them. I ordered four necklaces about a month ago. Custom Pet Gifts said their processing time is between 5-10 business days. And then another 3–5 days to ship. It has now been way past that time. And I still have not received any updates, I’ve not received any tracking number and of course, have not received my order! I was in contact with their customer service rep named Laila but they stopped responding to my emails a week ago. I have tried other different ways to get a hold of the company and nobody has ever responded. My questions have been dodged and I’ve received no real answers from them. I still have no idea if my order has even been completed or not. I ordered these necklaces as a memorial for my fur baby who passed away recently. And it makes my stomach sick, knowing that this company is taking advantage of peoples grief and money in this very stressful and emotional time. All I want is to know when my order will ship out and when I will receive it. I’ve waited long enough! I want some kind of update, but nobody is returning my emails. I have supported their small business often on over the last four years, and I tell you what I will NEVER EVER buy from them again. I cannot believe my experience I’ve had with this company! I cannot express this enough, DO NOT ORDER FROM THIS COMPANY! They will take your money and never send your order I will edit my review if I receive a response. I wish I could get them zero stars right now. *** you just replied to me, but didn’t give me any information on how to get a hold of you. I have emailed you several times on your website and I’ve not heard a reply. Can you please give me info how to contact you? Thank you.***

A good likeness taken from photo. No complaints at all.