Karina
Took over 2 months to arrived received…
Took over 2 months to arrived received no response when I emailed them.

🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Custom Pet Gifts (custompetgifts.co) has 310 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Showing 9 reviews with 2 stars · Clear filters
Karina
Took over 2 months to arrived received no response when I emailed them.
Amaya M.
the peep hole is too small, none of us could see it as advertised. what we could see was only a partial image, which was very disappointing because it was a memorial gift which my boyfriend was VERY excited for. this was a major let-down, and i do not recommend this to anyone. this could have been $5 and still felt like a rip off. nothing close to the advertised effect.
Response from Custom Pet GiftsJan 4, 2024
Hello Amaya, I'm truly sorry to hear about the disappointment regarding the product. Your feedback is important to us, and I apologize for the inconvenience caused. For us to address your dissatisfaction, one of my colleagues from our support team will get in touch with you. Thank you!
Kyle S.
I think it is a little ridiculous how many marketing emails are sent out to me after I place my order, but before I even not only receive my order, but before I even get the review email! I have probably gotten 9 marketing emails since I placed my order, but no communications on what I actually purchased. I ordered 8 days ago, and no one has reached out for me to review.
Response from Custom Pet GiftsOct 18, 2023
We sincerely apologize for the inconvenience you've experienced regarding the frequency of our marketing emails. We are committed to ensuring the satisfaction of our valued customers, and we hope to have the opportunity to make it right for you. Once you have received your keychain and had a chance to assess the product, please don't hesitate to update your rating based on your actual experience. Thank you, Kyle!
Mae
Order was super late. I ordered it on january 2, and it still has not been shipped as of january 21. I emailed one the 18th asking for an update and no response. I dont even know why im giving this 2 stars.
Chris
I ordered this product on Nov. 27th hoping for xmas since they said a 5-10 day processing time and then 3-5 day shipping. After 3 weeks the product still hadn't been processed, so I tried to cancel. I was told I couldn't after 24 hours and if I did there would be a 45% restocking fee. I decided to wait. Shipping did their part and was within the 3-5 day term, finally receiving on 12/30. Upon opening, very disappointed with the product. It did look like the picture I sent, so that was nice, but it was smaller than a quarter and flimsy. For the amount of money spent on a sterling silver product, it definitely was not worth it. I wouldn't buy from here again. Unfortunately, because the concept is great.
Response from Custom Pet GiftsJan 9, 2023
Hi Chris, we're extremely sorry for the poor experience. We always do our best to provide exceptional service, but it seems we missed the mark on this occasion. Would you be so kind as to email us at [email protected] so we can look into this further? Thanks!
Alison
I ordered on 11/30 and still haven't heard anything. Trying to give this as a Christmas present, so let me know when it will be shipped.
Response from Custom Pet GiftsDec 14, 2022
Hi Alison, we're really sorry for the poor experience. Kindly email us at [email protected] and our customer service team will look into your order's status asap.
Steve S.
I ordered on 11-30- 2022 and still haven’t heard anything about my order. Please let me know something
Response from Custom Pet GiftsDec 14, 2022
Hi Steve, we're so sorry for the poor experience. Our customer service team has sent you an email with your order's tracking #. We would appreciate if you could update this review.
Rob
Way overpriced, and way smaller than what you are led to believe you are getting. The size is more like a charm for a bracelet. Workmanship is fine, but otherwise I'm disappointed. Will not order from this company again. From the pictures they post, this product is very misleading.
Response from Custom Pet GiftsJun 17, 2022
Hey Rob, we're so sorry to learn that your order isn't as expected! At CustomPetGifts, we always do our best to ensure 100% customer satisfaction. One of our agents will contact you via email to take care of you right away.