Custom Pet GiftsReviews of custompetgifts.co

There is basically zero communication from this company on updates with shipping or processing. Im writing this nearly 2 months after my order was placed, and nobody still won't contact me back about my order... Never ordering from here again.

I placed an order in January and it is now March 13 and I STILL do not have my order and have no updates on when I am going to get it! I want a refund immediately, and honestly I should still get my order for having to wait so freaking long for it!

I still have not received my order

Thanks - great product.

If you can't honor the timeframes you put on your website, change them. It says 5-10 business days, I'm on the 20th business day. I've emailed customer service 5 times, finally got a response with the 5-10 business day timeline but that they are "running a bit behind" but then also have a policy that you can't cancel. Its a shame, they have a great product, but clearly no idea how to run a business. Oh I also paid extra to "get to the front of the line", the line is clearly too long.

I have been trying to get a hold of customer service because I have gotten no updates on my order. I ordered my stuff back on Black Friday. It was supposed to be Christmas presents for my loved ones, but now I do not know. This is getting ridiculous.

I love the product. It is a gold charm of my war dog Fighter. I was disappointed that it took over 6 weeks to get the charm. I ordered it on Nov 27 and got it on January 10. I wondered if your company was still in business. I will order from you again and I hope I get my order more quickly.

I mean it took a little over a month to get but it was worth it they look amazing and my family loved it