Custom Pet GiftsReviews of custompetgifts.co

I ordered a keychain at the end of March for a friend who lost her precious pup. I have still not received it, but yet the purchase was taken out of my account right away. I have tried contacting Customer Service numerous times, but have not received any sort of reply. I understand if there is a delay in processing and/or shipping, but the absence of communication is unacceptable.

The company took my money and then never even put my order into production, much less ship it out. I had to do a charge-back with my credit card company, even after reaching out to the company.

Never received my purchases!! Emailed numerous times and requested updates or a refund. Only one email was responded to, with a copy and paste of the processing and shipping times that had already passed. Terrible customer service and a terrible experience. Still haven’t not received my order that was placed in February and customer service will not respond to requests!!

Custom Pet Gifts suck. The nerve to ask for a review when they still haven’t shipped my purchase/gift to a grieving friend and I believe they never will. No response either. I should have read the awful reviews before ordering almost 2 months ago. Worst company ever, so gross. Thanks for nothing.

Haven’t received my order. It was placed in March.

I ordered on March 8th and as of today April 26th, I still do not have the product. I have sent two emails and haven’t heard anything.

I ordered well over a month ago. Emailed probably 5 times and have gotten one response telling me there’s a delay. I haven’t heard back about my order or where it’s at. My order confirmation is gone in Shopify. Idk what’s going on, I’ve ordered from them before and never had a problem like this. I’m very frustrated with the lack of communication.

I ordered a pet keychain on March 11. I was immediately charged and never received the keychain nor any tracking info.