CustomfamCustomFam is where meaningful memories come to life. We specialize in personalized wood signs and canvas art designed exclusively for any anniversaries, Father’s Day, Mother’s Day, and other special moments. At CustomFam, we pour our heart into every detail to create unforgettable gifts for you and your loved ones.
Customfam (customfam.com) has 132 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing132 approved reviews, newest moderated first
Cecilia M.
Very satisfied!
Response from CustomfamNov 7, 2025
Dear Cecilia Montoya, We really appreciate your kind words, Cecilia! It’s wonderful to know you’re very satisfied with your order. Thank you for choosing CustomFam — we look forward to creating more designs you’ll love in the future! If you ever have any questions or need help, feel free to contact us anytime at [email protected]. Warm regards, Customer Service Team
Trinette
Got this purse and wallet for my daughter as she is a 31 year old horror movie buff and it had all her favorite characters!!! Total score!!!
Response from CustomfamNov 7, 2025
Dear Trinette, That’s awesome! We’re so glad your daughter loved the purse and wallet — sounds like a perfect match for a true horror movie fan! Thank you for sharing this with us, and we hope to craft more fun gifts for you again soon! If you need any support or assistance, our team’s always happy to help at [email protected]. Warm regards, Customer Service Team
Robert C.
In the picture of the product. It shows a golf ball sitting on top of the tee. The plaque you sent will not support a ball on the tee as the arms of the holder are too short. I bought this specific plaque as I want to not only commerate my only hole-in-one after 31 years of playing golf, but also the ball I used to do it! What a waste of money!
Response from CustomfamNov 5, 2025
Dear Robert, We’re very sorry to hear that the product didn’t meet your expectations, and we completely understand your disappointment. The plaque design you ordered is crafted as shown on our product page, but we truly value your feedback and will share your comments with our design team to explore how we can improve future versions. Our support team will be reaching out to you shortly to review your case in more detail and find a suitable solution. If you’d like to reach us directly in the meantime, please feel free to contact us at [email protected] with your order number. We sincerely apologize for the frustration and truly appreciate you taking the time to share your feedback. Warm regards, Customer Service Team
Cindy S.
We ordered the National Parks Wooden Frame. We love it! It came in a timely fashion. It is made so well. We are hanging it in our trailer.
Response from CustomfamNov 7, 2025
Dear Cindy Schutt, We’re so happy you love your National Parks Wooden Frame and that it arrived quickly and in great condition. It sounds perfect for your trailer setup! We truly appreciate your support and hope to serve you again down the road. If you have any questions or need help with future orders, please don’t hesitate to contact us at [email protected]. Warm regards, Customer Service Team
Annette N.
Sign was incorrect and customer service is awful as far as getting the problem taken care of. It's been 3 months and I still don't have what I ordered!
Response from CustomfamNov 5, 2025
Dear Annette Ninneman, We’re truly sorry for the inconvenience you’ve experienced and understand how frustrating it must be to wait so long for a correction. After reviewing your case, our team has been working to resolve this and ensure the correct item is delivered. We’ll reach out to you again via email to confirm your updated order status and tracking details. Please don’t hesitate to contact us directly at [email protected] if you haven’t received our latest update — we’ll make sure this is handled promptly. We sincerely apologize again and appreciate your patience. Warm regards, Customer Service Team
William S.
I haven’t received it yet and has taken forever. I would some just use Etsy
Response from CustomfamNov 5, 2025
Dear William Sumner, We’re very sorry to hear about your frustration and completely understand how the delay must have been disappointing. After checking, we’re happy to confirm that your order has now been successfully delivered. We truly strive to ensure timely delivery, but occasional delays may occur due to factors beyond our control — such as weather conditions, customs clearance, or carrier processing issues. We sincerely apologize for the inconvenience and truly appreciate your patience throughout this process. We hope to have the opportunity to serve you again in the future and provide a much smoother experience. If you have any further questions or concerns, please feel free to contact us at [email protected] — we’ll be happy to assist you. Warm regards, Customer Service Team
Robert B.
So sad to give a 1. I ordered an anniversary gift that looked nothing like the one that was pictured in the ad. Total disappointment. I expressed my disappointment, told them I would like to return the item and wanted my money back. I was offered 30 per cent off my next purchase. Sadly, item is in trash, no refund offered.
Response from CustomfamNov 5, 2025
Dear Robert Bergmann, We’re very sorry to hear that you were disappointed with your order and understand how upsetting this must have been, especially for a meaningful gift. Our items are custom-made based on the design shown on our website, but we truly regret that yours did not meet your expectations. After reviewing your case, our team offered an alternative solution in line with our policy, though we understand it may not have felt satisfactory in this instance. Please feel free to contact us again at [email protected] — we’ll be glad to review your order once more to see how we can make this right. We sincerely apologize for the disappointment and truly appreciate your feedback. We hope to have the opportunity to serve you again in the future and provide a much smoother experience. Warm regards, Customer Service Team
Mike M.
Nice scary door signs
Response from CustomfamNov 7, 2025
Dear Mike Maciejewski, We’re delighted you loved the scary door signs! Thank you so much for your support — it makes our day to know you enjoyed your CustomFam order. Hope to have you back for more creative and spooky finds in the future! If you ever need help or have any questions, reach out to us anytime at [email protected]. Warm regards, Customer Service Team
