CustomfamReviews of customfam.com

Response from CustomfamFeb 20, 2026

Dear Christine Phyillaier, We’re truly sorry to hear that the items did not meet your expectations, especially in relation to the price paid. That’s never the experience we want for our customers. As a made-to-order brand, each piece is produced specifically after an order is placed, which does limit standard returns once production is completed. However, that does not mean we want anyone to feel unheard or unsupported. We care deeply about both quality and customer experience, and we would genuinely appreciate the opportunity to review your order more closely and see how we can help. Your feedback matters to us and helps us continue improving. Warm regards, The CustomFam Team

Response from CustomfamFeb 12, 2026

Hi MB, We’re truly sorry to read your feedback and understand your frustration. That is never the experience we want for our customers. Our company headquarters is based in the US, and we work with global production partners to fulfill certain items. Because of this, shipping times can vary depending on the product and logistics route. We have been in contact with you via email and are actively working on your case to clarify the design details and the remaining item in your order. Please rest assured that your request is not being ignored — our team is reviewing everything carefully to provide an appropriate resolution. We kindly ask for your patience while we continue assisting you directly and doing our best to resolve this matter properly. Warm regards, The CustomFam Team

Response from CustomfamFeb 11, 2026

Hi Rudy, Thank you so much for your honest and thoughtful review. We truly appreciate you sharing both your concerns and your final experience. We’re sorry for the initial worry regarding the order timeline and tracking updates. We understand how important clear tracking is, especially during high-volume periods, and your feedback helps us continue improving. We’re very glad to hear that Emma and Lucie were able to assist you and that your shirt arrived just in time. Knowing that we were able to restore your confidence truly means a lot to our team. Thank you again for your support — we appreciate you and hope to serve you even better next time. Warm regards, The CustomFam Team

Response from CustomfamJan 8, 2026

Dear Kim J, Thank you so much for sharing such a heartfelt message with us. We’re truly sorry for your loss, and we’re honored that you chose Customfam for something so meaningful. It means a great deal to hear that the canvas turned out even more beautiful in person and that it will bring comfort to your friend’s husband. Knowing our work could help express love and remembrance during such a difficult time is incredibly touching for our entire team. Thank you again for trusting us with such a special piece. We’re sending our warmest thoughts to you and your loved ones. Warm regards, The CustomFam Team

Response from CustomfamJan 5, 2026

Dear Mim, We’re sorry to hear about your experience and understand why this situation felt confusing and disappointing. We want to clarify that we are a legitimate business and take all customer concerns seriously. Regarding the delivery details you mentioned, it appears there may have been a miscommunication during the order review process. We regret any confusion this caused and are reviewing the case internally to better understand what happened and ensure clearer communication moving forward. As for the product itself, the advent calendar purchased is designed as a novelty/decorative item, and we regret if this was not fully clear from the listing or did not align with your expectations. Your feedback has been shared with our team so we can improve how product details are presented. We appreciate you taking the time to share your experience. While we’re sorry that this purchase did not meet your expectations, feedback like yours helps us continue to improve our service and transparency. Warm regards, The CustomFam Team

Response from CustomfamDec 30, 2025

Dear Amber, We’re truly sorry to hear how disappointed you are with your purchase, and we understand how frustrating it is when a product doesn’t meet your expectations. While our intention is never to misrepresent any item, we regret that the product did not meet what you were expecting based on the listing. Your feedback has been taken seriously and shared with our team so we can improve how product details are communicated. Regarding pricing, our items are custom-produced and fulfilled individually, which can differ from mass-produced products sold by large retailers. That said, we understand your frustration and are sorry the value did not feel aligned with your expectations. As custom items that have been opened are generally not eligible for return, our team did offer a partial resolution. We regret that this was not the outcome you were hoping for. Thank you for sharing your experience — feedback like this helps us improve moving forward. Warm regards, The CustomFam Team

Response from CustomfamDec 27, 2025

Dear Mary, Thank you so much for taking the time to share this with us. We are truly touched by your words, and our hearts go out to you and your family for everything you’ve been through this year. It means more to us than we can express that we could create something meaningful for your son and honor his dog in a small way. Knowing that the canvas brought even a moment of comfort during such a difficult time is incredibly humbling for our entire team. Thank you for trusting Customfam and for your kindness. We’re deeply grateful for you, and we’re sending you and your family our warmest thoughts. Warm regards, The CustomFam Team

Response from CustomfamDec 24, 2025

Dear Ronald Bryant, Thank you so much for your wonderful review! We’re thrilled to hear that you love the whiskey cup and that it looks great. We’re especially happy to know our customer service was able to keep you informed and address your shipping concerns along the way. Your trust and kind words truly mean a lot to us. Thank you again for your support — we look forward to doing business with you again in the future! Warm regards, The CustomFam Team