Customfam Reviews | Read Customer Reviews of customfam.com

Customfam Reviews | Read Customer Reviews of customfam.com

Customfam reviews

132 approved reviews, newest moderated first

Consumer
May 1, 2026
Ordered a long sleeve shirt
Ordered a long sleeve shirt. The functionality of the order platform unknowingly defaulted to a short sleeve. Company wouldn’t exchange it.
Response from CustomfamMay 4, 2026
Dear Chris, Thank you for your feedback. We’re sorry for any confusion during the ordering process. Our product pages may include multiple style options (such as short sleeve and long sleeve), and the final item is produced based on the option selected at checkout. We truly appreciate the opportunity to assist you via email, and we’re glad we were able to clarify everything and that you’re happy with the short sleeve shirts in the end. Your feedback is valuable, and we’ll continue working to make the ordering experience clearer and more intuitive moving forward. Warm regards, The CustomFam Team
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John S.
May 1, 2026
Quality of materials was very poor
Quality of materials was very poor. Not at all what I expected for the price. Color on one shirt is already wearing away. And you’ve asked me to review a product that I didn’t even buy. But what I did buy was not good.
Response from CustomfamMay 4, 2026
Dear John, Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations. Our products are designed with a focus on both quality and comfort, and many customers have had positive experiences with them. However, we understand that individual expectations and experiences can vary. Regarding the color, factors such as washing methods, detergents, and care routines can sometimes affect how the material holds up over time. We always recommend gentle washing to help maintain the product’s condition. We truly value your feedback and will continue working to improve our products and overall experience in the future. If there’s anything we can do to assist you further, please feel free to let us know. Warm regards, The CustomFam Team
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Melody R.
May 1, 2026
I I'VE WRITTEN TWICE TO CUSTOM FAM AND…
I I'VE WRITTEN TWICE TO CUSTOM FAM AND THEN THE THIRD TIME TO TELL YOU THAT I WAS GOING TO ASK A BANK TO REFUND MY CHARGE DUE TO THE ITEM NOT BEING AS DESCRIBED PERIOD I AM VERY UNHAPPY WITH THE PURCHASE. AND UNFORTUNATELY, YOU KEEP, IF SYDNEY MAY MESSAGES ABOUT, YOU'LL GET BACK TO ME ABOUT A RETURN AND A RESOLUTION AND NOTHING PERIOD AT THIS POINT. I'M CALLING THE BANK AND JUST HAVING ROOM TO TURN THE CHARGE. BECAUSE I GET NO RESPONSE FROM YOU AS TO WHAT ELSE TO DO AS FAR AS A RETURN. I FIND A HILARIOUS THAT YOU WOULD SEND ME THIS SURVEY.WHEN, IN FACT, I HAVE WRITTEN YOU NOW THREE TIMES ABOUT HOW TO RETURN AND GET MY MONEY BACK.COME ON WITH YOUR RESPONSE THAT YOU WILL BE GETTING BACK TO ME.IN TIME. GUESS WHAT?? TIME'S UP!!
Response from CustomfamMay 4, 2026
Dear Melody, We’re really sorry for the frustration this situation has caused. We completely understand why you feel this way, especially after reaching out multiple times without a clear resolution. Please rest assured that your case is being actively reviewed — we’re not ignoring your request. Since this involves a product concern, we just need a short moment to verify the details so we can provide the most appropriate solution for you. That said, we absolutely will not leave you without a resolution. We’re prioritizing your case now and will follow up with clear return/refund instructions shortly. We truly appreciate your patience, and we’re here to make this right. Warm regards, The CustomFam Team
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Brad T.
Apr 29, 2026
Even when there was a mixup they backed…
Even when there was a mixup they backed their product up,and kept in touch.quick delivery
Response from CustomfamMay 4, 2026
Dear Brad, Thank you for your feedback! We're really glad you felt supported, even with the mix-up — that means a lot to us. Staying in touch and making sure everything arrives quickly is what we always aim for. Looking forward to serving you again! Warm regards, The CustomFam Team
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Terri C.
Apr 21, 2026
DON'T BUY FROM THIS COMPANY
DON'T BUY FROM THIS COMPANY! NO RETURNS OR EXCHANGE, T SHIRTS ARE SIZED WRONG AND DIFFERENT FROM ALL OTHER SHIRTS I PURCHASED, I EXPECTED COTTON T SHIRTS AND THEY ARE POLYESTER. I WASTED 140.0 FOR SHIRTS I CAN'T WEAR!
Response from CustomfamApr 23, 2026
Hi Terri Cole, we’re truly sorry to hear about your experience — we completely understand how frustrating and disappointing this must feel. We’d like to share that our product details, including material and sizing information, are listed on the product page. Our shirts are made using a specific fabric blend designed for durability and print quality, which may feel different from traditional cotton shirts. In terms of sizing, our size chart may vary slightly from other brands, so fit can differ depending on individual expectations and preferences. As our products are made-to-order, each item is produced specifically after purchase, which does limit standard return options. That said, we still want to review your case and see how we can best support you. Our support team will reach out to you shortly to assist further and take a closer look at your order. Warm regards, The CustomFam Team
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Derick F.
Apr 15, 2026
Zero if I could
Quilt showed up, spent extra money to make sure I had a decent product an actual quilt quality. Product turned up like absolute crap. Image was distorted from being stretched. Stitching was white instead of black and did not look very good quality. Refused to refund.
Response from CustomfamApr 16, 2026
Hi Derick, we’re really sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can feel, especially when the item doesn’t come across as you had hoped. We also regret the frustration during the process, and we truly appreciate you taking the time to share your feedback. Please know that your case has been carefully reviewed and support was provided accordingly. While we always aim to deliver the best possible quality, we also value feedback like yours as it helps us continue improving. We’re sorry again that this experience wasn’t a better one for you. Warm regards, The CustomFam Team
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Erik C.
Apr 14, 2026
Outstanding.
Outstanding. I can trust the vision that your people have. Thank you. Erik
Response from CustomfamApr 16, 2026
Hi Erik, thank you so much for your kind words — this truly means a lot to our team! We’re really glad to hear that you’re happy with the product and that we’ve earned your trust. That’s exactly what we strive for every day. Thank you again for your support — we truly appreciate you! Warm regards, The CustomFam Team
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Ramon Oscar Fortuno R.
Apr 4, 2026
The Golf (3 button) Polo 250…
The Golf (3 button) Polo 250 Anniversary with beautiful design is astounding! I would recommend everyone to see the merchandise designed by excellent crafters and artists in Custom fam.com The item arrived as expected and so extremely beautiful! Thank you Emma! ⭐️⭐️⭐️⭐️⭐️
Response from CustomfamApr 7, 2026
Hi Ramon, thank you so much for your amazing review! We’re absolutely thrilled to hear that you love the Golf Polo — your kind words truly mean a lot to our team. It’s wonderful to know the design and quality met your expectations, and we’ll be sure to pass your appreciation along to Emma as well! Thank you again for your support and recommendation — we hope to see you again soon! Warm regards, The CustomFam Team
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