CustomFam is where meaningful memories come to life. We specialize in personalized wood signs and canvas art designed exclusively for any anniversaries, Father’s Day, Mother’s Day, and other special moments. At CustomFam, we pour our heart into every detail to create unforgettable gifts for you and your loved ones.
Customfam (customfam.com) has 132 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
customfam.com
Website
customfam.com
Category
Wedding & Party
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I placed an order and did not receive it. I will be filing suit with my attorney if not received within the next ten days.
Response from CustomfamMar 31, 2026
Dear Kyle,
We’re really sorry to hear about your experience, and we completely understand your concern.
At the moment, we haven’t been able to locate your order based on the information provided in the review. Could you please reach out to us at [email protected] with your order details (such as your order number or the email used to place the order)?
Please note that once an order is in transit, shipping timelines can depend on the carrier. Delays may occasionally occur due to weather conditions, high carrier volume, customs inspections, or local holidays — these factors are unfortunately beyond our control.
Our team will prioritize your case and do everything we can to resolve this for you as quickly as possible. We’re here to help and look forward to assisting you.
Warm regards,
The CustomFam Team
BM
Bob M.
Horror movie character print.
I ordered a print of horror movie characters with saying beneath each to place in my home. Communication was good and the product was delivered close to promised date. Completely happy with the quality, shipping and product was as described!
Response from CustomfamMar 25, 2026
Dear Bob Morrow,
Thank you so much for your kind review!
We’re really glad to hear you’re happy with the quality, shipping, and overall experience — it means a lot to us. We hope the print adds a fun (and spooky) touch to your home!
Thanks again for your support, and we’d love to serve you again in the future!
Warm regards,
The CustomFam Team
JF
Jacqui F.
I bought the large dachshund laundry…
I bought the large dachshund laundry basket from custom fam. This is such a joke. I wish I could post a picture, but I see that’s not an option. It is as thick as a couple pieces of fabric and it has absolute no ability to stand up. Imagine taking a blanket and using it as a laundry basket it just lays on the floor like a blanket does. It was expensive and it has no use.
Response from CustomfamMar 19, 2026
Dear Jacqui F,
We’re truly sorry to hear that the laundry basket didn’t meet your expectations.
We completely understand how disappointing this must feel. We’d also like to kindly clarify that this item is a fabric (collapsible) laundry basket, designed to be lightweight, foldable, and easy to store or move. Because of this design, it may feel softer and may not stand fully upright when empty or with very light contents.
That said, we truly appreciate your feedback regarding the thickness and structure, and we’ll be sharing it with our product team as we continue improving our designs.
We’d really like the chance to make this right for you. Please reach out to our support team with your order details so we can review your case and offer a suitable solution.
Thank you again for your honest feedback—we’re here to help.
Warm regards,
The CustomFam Team
RI
Rich
Terrible company
Terrible company. I'd suggest you stay away from this company and shop elsewhere (or in this case, skip buying any merchandise from this company)
Terrible reviews, worst customer service, bait & switch tactics, unresponsive in their communications.
Response from CustomfamMar 11, 2026
Dear Rich,
Thank you for sharing your feedback.
After reviewing the order details and our previous communication, we confirmed that the item shipped matched the variant selected at checkout (T-shirt). Our product pages include multiple apparel styles under the same design (such as T-shirt, long sleeve, sweatshirt, and hoodie), and the final item produced is based on the option chosen before completing payment.
That said, we completely understand that you intended to receive the sweatshirt/hoodie version, and our team has already offered a solution to produce the sweatshirt again at no production cost as a goodwill gesture, with only a small reshipping support required for the replacement.
Our goal has always been to resolve the situation fairly and ensure you receive the item you originally wanted. If you’re still open to the replacement option, our team would be happy to proceed and assist further.
Warm regards,
The CustomFam Team
CH
Curtis H.
Product looks nothing like advertised…
Product looks nothing like advertised Product. Requested address to send back and get refunded and heard nothing from company so I threw that cheap Product away. Product looked like someone went to the thrift store and slapped a sticker on it.
Response from CustomfamMar 5, 2026
Dear Curtis ,
We’re very sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to share your feedback.
Our team always aims to respond to all customer requests and provide support when a return or refund inquiry is received. Unfortunately, we were unable to locate a return request associated with this review, but we would absolutely like the opportunity to look into this for you and make things right if possible.
Please feel free to contact our support team with your order number or the email used for the purchase, and we will review the case carefully and assist you with the appropriate resolution.
Customer satisfaction is very important to us, and we genuinely value the chance to help.
Warm regards,
The CustomFam Team
JR
Jennifer R.
Did not receive what was advertised AND it was expensive
I ordered the Bad Bunny Super Bowl shirt and 2 hats. The shirt was ok but the hats looked nothing like how they were advertised (probably because they used AI to create the hat image). The composition of the front panel design was not as portrayed in the post either. They would not let me return the item. I paid the premium price - $60 for a hat that could've been made for much much less. The hat was not constructed with quality fabric or distressed at all (per the image posted that they took down after they made their sales) or had a nice strapback. I have the pictures to prove what they advertised and what was received! They only offered a partial refund and they mentioned in their reply to this review that they sent the refund confirmation. I have yet to receive confirmation on the partial refund. The hat was tacky looking and I'm pretty sure it was shipped from overseas. I originally suspected the image was created with AI along with other items on their website - will never doubt again and will never buy from them again.
Response from CustomfamFeb 24, 2026
Dear Jennifer,
We’re sorry to hear that you feel disappointed with your purchase.
We would like to clarify that the product images displayed on our website accurately represent the design and specifications of the items. However, slight variations in appearance can occur due to lighting, screen settings, and production differences.
Regarding returns, our policy is clearly outlined prior to purchase, and certain custom or made-to-order items may not be eligible for return. That said, we did offer a partial refund as a gesture of goodwill, and our team has sent confirmation via email. If you have not received it, we are happy to resend it for your reference.
As for pricing, our products are priced based on materials, production, and fulfillment costs. While we understand pricing perception can vary, we always strive to balance quality and value.
Our support team remains available to assist further, and we are committed to resolving this matter professionally.
Warm regards,
The CustomFam Team
WV
Wendy V.
I ordered a men’s 3 XL shirt from this…
I ordered a men’s 3 XL shirt from this company. I am 5 foot 11 and any shirts I have ever ordered are 3 XL. When the shirt arrived it went almost to my knees and was extremely big all over. I have never seen a 3XL this large. The company refused to send me another one but would give me 30 percent off for a new one. I already spent plenty for the original one and again 3 XL is never as large as this one was. It was also very cheap, thin material. Do not buy from this company. Customer Satisfaction is not their priority.
Response from CustomfamFeb 20, 2026
Dear Wendy,
We’re sorry to hear that the fit and material did not meet your expectations. We understand how disappointing it can be when an item doesn’t feel the way you anticipated.
Our garments are produced according to our own sizing specifications, and measurements can vary between brands. For that reason, we provide detailed size information to help customers compare before ordering, as there is no universal sizing standard across apparel companies.
As a made-to-order brand, we do not operate with traditional inventory for direct exchanges. However, we are always willing to review concerns individually to ensure they are handled fairly.
We appreciate you taking the time to share your feedback.
Warm regards,
The CustomFam Team
MN
Mel N.
CustomFam should be named Custom SCAM
CustomFam should be named Custom SCAM. Do not order from this site it is not a legitimate company in Austin, TX it is just an office where they send to China for cheap knockoffs after you purchase something. I ordered the laundry baskets and received a cheap plastic knockoff that was not quilted as pictured and was sprayed with some type of chemical. When I opened the package I instantly got a migraine and sore throat. The product has been sitting outside for 2 weeks and still, has a smell. I spent $150 on three cheap Chinese plastic baskets. DO NOT ORDER there is nothing handcrafted about these. I complained and they simply said they are a cotton blend but I have yet to see the tag of what they are made of but I can tell you they are cheap thin plastic
Response from CustomfamFeb 20, 2026
Dear Mel N,
We’re very sorry to hear about your experience, and we take your concerns seriously.
We want to be transparent that we are a US-based brand, and some items are fulfilled through our global manufacturing partners depending on the product. That said, this should never result in an item arriving in a condition that feels unsafe or significantly different from what was shown.
We would appreciate the chance to review this properly and help. Please reach out to our support team directly with your order number and, if possible, a few photos of the baskets you received. This will allow us to investigate with our production partner and work toward an appropriate resolution.
We understand how disappointing this has been, and we’re committed to handling it carefully and fairly.
Warm regards,
The CustomFam Team
