Custom for you, made simple.Curtarra—to always make custom curtains easy. Offers quality custom drapes & shades & valances for your dream home with ease. Enjoy free shipping and the best customer service. Get your free swatches. Use the Curtarra Measurement Tool, and have no trouble measuring anymore.
Curtarra (curtarra.com) has 412 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
curtarra.com
Website
curtarra.com
Category
Home Improvements
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
CURTERRA IS THE BEST!! THEY GO ABOVE AND BEYOND TH4E CALL OF DUTY TO MAKE SURE WE WERE HAPPY WITH OUR CURTAINS. WE CAN GO ON AND ON HOW AMAZING THEY ARE - THEY HAVE QUALITY PRODUCTS AND EXCEPTIONAL SERVICE!!
Response from CurtarraJun 4, 2025
Dear Kendra,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
MA
Marina
To place order was super easy and when…
To place order was super easy and when I have a question there was a live person on the phone.
My curtains were delivered as promised.
The quality of product is beyond my any expectations.
Response from CurtarraMay 28, 2025
Dear Marina,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
JE
Jessie
Stellar Hospitality & Product Quality!
5 stars for product quality and stellar hospitality and customer service...by George in particular! I'm in the hospitality/guest experience industry myself...so I appreciate it all the more, and recognize the time and effort put in. Thank you, Curtarra Team and George!
Response from CurtarraMay 28, 2025
Dear Jessie,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
RB
Roxana B.
Responsible management
I ordered couple of curtains for my living room. First the curtains came but they sewed the lining with the sheer I was very disappointed bec I searched a lot to find something I really liked I contacted them and told them that I don’t want them to sewed together and they were so respectful and responsible and made a new one without a hassle! Thanks to them and thanks to George that helped me! 🥰
Response from CurtarraMay 28, 2025
Dear Roxana,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
CB
crystal B.
Absolutely satisfied!!
I was nervous about purchasing curtains online and took a long time to push the buy button. I had trouble with the website on top of that.
BUT...the customer service person was exceeding nice and helpful. AND the curtains are absolutely beautifully crafted and to my exact specifications! I will use Curtarra again and again.
Response from CurtarraMay 28, 2025
Dear Crystal,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
SA
Sunaina A.
UPDATE - TERRIBLE customer service and quality control
I am writing to express my extreme frustration with the complete lack of response to my repeated attempts to contact you. I’ve reached out multiple times regarding issues with my order and have been trying—without success—to initiate a simple return as I’m not at all satisfied with the quality of these curtains. They were made so poorly with extremely cheap fabric and I also have not received the correct quantities which has not been addressed at all. Instead I’m being blamed for placing two orders and the only response I have received is accusing me of not showing correct photos of what was received when I clearly sent everything in hand and have only been requesting to send this back!!!
It is unacceptable that no one has responded or provided any kind of resolution. I expected far better customer service, and at this point, I’m left wondering how a company can operate this way. I am beyond frustrated and disappointed.
Please respond immediately and provide a clear path to resolve this issue. I am simply asking for the ability to return what I received as it’s faulty and this should not be so difficult.
I expect to hear back from someone without further delay.
I’m responding again to your response. I included the photos from the very beginning stating that you sent 2 panels of each style instead of 4 and attached the photos. There was absolutely nothing dishonest about the photos or the email as I sent everything that you sent and have been emailing you trying to get this resolved to return and you guys have not responded. There is absolutely no response to all my recent emails after I especially touched on the fact that you offer a “satisfaction guarantee” and are not working with me to accept a return or provide an actual resolution. How do you expect us to come to an agreement on a resolution when you don’t answer emails?
Response from CurtarraMay 13, 2025
Dear Sunaina,
Thank you for bringing your concerns to our attention. We take every piece of feedback seriously and greatly value the trust our customers place in us.
According to our records, your first order was placed on April 4, 2025, for a total of four curtain panels.On April 14, you contacted us stating that you only received 1 panel, and that its size was incorrect and unusable. Without providing the requested necessary proof for after-sales support, you mentioned that due to the urgency of the situation, you had to purchase ready -made curtains locally and requested a full refund.
After investigating with our factory and reviewing the shipping records, including the weight of the parcel and the logistics tracking, everything confirmed that 4 panels were included in the shipment. However, we truly understand how important every order is to our customers. In the spirit of resolving the matter as soon as possible, we processed a refund for your order.
We believed the issue had been fully settled. However, on May 3, we received another issue report from a different email address. At that time, we were unaware that the two orders were connected. The issue raised was strikingly similar— not only the issue of curtain quantity and size discrepancies but also the way the story tells. This reminded us of the issue from the previous month.
We always prioritize our customers and carefully reviewed the inspection and shipping records once again, finding no irregularities. Upon closer inspection, we noticed the two delivery addresses were very close, and although the email and shipping address had changed, the same credit card was used for both orders. What surprised us even more was that the photo provided in the second claim showed a curtain style that you previously reported as missing in the first order.
We’ve also mentioned in our email communication that we always strive to ensure every customer is satisfied. We are committed to listening carefully to all feedback and concerns, and we hope that you can communicate with us fairly and honestly. With this mutual understanding, we believe we can work together more effectively.
Best regards,
Curtarra Team
TD
Toan D.
I am happy!
They helped me measure the size of the windows by e mail and phone. From the website, more options to choose type, color, fabric and accessories. The sample were sent to me for final decision.
Furthermore, I save more mone.
Thanks.
Response from CurtarraMay 13, 2025
Dear Toan,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
MH
michael H.
Custom without Price
I obtained custom sized curtains without paying custom prices. A good deal.
Response from CurtarraMay 13, 2025
Dear Michael,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
