CURLSMITHReviews of curlsmith.com

Response from CURLSMITHOct 13, 2025

Thank you for your kind message. We’re glad we could listen to your feedback and assist with a refund for the product that didn’t work for you. It means a lot to us that you found a product that suits your needs, and we appreciate your continued trust in us. If you ever need any further assistance or product recommendations, please don’t hesitate to reach out. We’re here to help! Thanks again for being a valued customer.

Response from CURLSMITHOct 13, 2025

Thank you so much for sharing your experience with us — we’re sorry the first product wasn’t the right fit, but we’re absolutely thrilled to hear that Mae was able to help you find a product you love! Our Air Dry formula is a favorite for many, and we’re so glad it’s working well for your curls. We're also happy the exchange process was smooth and that the prepaid return made things easier — that's exactly the kind of experience we aim to provide.

Response from CURLSMITHOct 13, 2025

Thank you so much for your lovely message! We’re thrilled to hear that the quiz helped you find the right products for your hair type — and even happier to know they’re working so well for you. It means the world to us that you’ve been part of the Curlsmith community for years, exploring different shampoos and stylers until you found your perfect match. That’s exactly what we hope for — personalized care that truly delivers results. We're also glad to hear that our delivery and communication have met your expectations. Your satisfaction is always our priority.

Response from CURLSMITHOct 13, 2025

Thank you so much for taking the time to share your experience with our Density Elixir — we’re so happy to hear it's working well for you! You're absolutely right — consistency is key, and we’re glad to hear that using it regularly has helped improve your hair’s thickness and reduced shedding. It’s amazing to know you’re seeing real results and healthier hair growth!

Response from CURLSMITHOct 13, 2025

Thank you so much for your kind message! We're thrilled to hear that you’re loving our products and that your order arrived promptly and well-packaged. We put a lot of care into both our formulas and our service, so it truly means a lot to know it’s making a difference for you. Thanks again for being a valued part of the Curlsmith community — we’re always here if you need anything!

Response from CURLSMITHOct 13, 2025

Thank you for your feedback — we completely understand your concern. Our system does send upcoming subscription reminder emails before each renewal, giving customers the option to adjust, delay, or cancel their order prior to processing. We can see that these emails were successfully sent to your address; however, there’s no “read” confirmation on our end. We recommend checking your spam or promotions folder, just in case they were filtered there. We’re sorry for any frustration this caused and appreciate you taking the time to share your experience — your feedback helps us continue improving our service.

Response from CURLSMITHOct 13, 2025

Thank you for the kind words! Your satisfaction truly means everything to us, and we’re here anytime you need support Thanks again for being part of our community — we appreciate you!

Response from CURLSMITHOct 13, 2025

Wow — thank you for the kind words! We're honored to be your go-to brand and are so glad to hear you've had a great experience with our customer service. Your satisfaction truly means everything to us, and we’re here anytime you need support, recommendations, or just want to share how your hair journey is going. Thanks again for being part of our community — we appreciate you!