CURLSMITHReviews of curlsmith.com

I only ever purchased their products once and I can honestly say they were not better than my Sukin hair care range from Holland&Barrett. I had the fragrance free shampoo and conditioner and gel and for the price that I paid I was expecting amazing results, they failed to deliver. I wouldn't expect a reputable brand to use fragrance in their products especially as if they've added natural oils and butters in there too, surely fragrance is not good for your hair nor skin? I am not fond of using a multitude of products either i like to keep my haircare simple and minimal. The overall condition of my hair didn't improve with Curlsmith. I prefer to use fragrance free products and they don't have an large enough range for my liking.

I recently placed an order at Curlsmith.com. I received a tracking link the next day. However, tracking continued to show that USPS had not received the package from the shipper. After a week, I contacted Curlsmith and was told I have to wait at least15 days in order to report a package lost. Turns out, I received my package soon after. The tracking link they initially gave me was incorrect. But, that's not all... The package invoice said it contained one bottle of Effortless Waves and one bottle of Fragrance Free Gel. But, the package itself contained the bottle of Effortless Waves and a bottle of Fragrance Free Leave in. I had ordered both, but my order was missing the Fragrance Free Gel. The invoice was incorrect regarding the items shipped to me. Through extensive customer service "back and forth" I found out that the Fragrance Free Gel was out of stock. But, I wasn't notified of this. My credit card was charged for all three items, regardless. I also found it extremely frustrating dealing with customer service. Every time I emailed, I received a reply from a different customer service rep. This made it confusing for everyone because I had to repeat what was going on, as I had first a tracking problem and then, a missing item. Because of this frustration, I asked for a refund for the Fragrance Free Gel instead of waiting for it to go back to being in-stock, just to avoid a disorganized hassle later on down the road. Customer service processed my refund right away, which was a plus. I did try the Effortless Waves. The smell was intense. And, it wouldn't go away. It lasted overnight! I couldn't sleep because of that awful smell, which was a very weird, chemical odor. I don't think I can bring myself to try it again. I will have to rehome it. Afterwards, I placed an order at Amazon.com for the Fragrance Free Strong Hold Gel. At least, I can count on Amazon. The price was the same as at Curlsmith.com. So, that's my first impression of Curlsmith.com and one of its products. I did learn never to purchase anything at Curlsmith.com. And, I learned that I'm the sensitive sort who has to stick to fragrance free products.

Ich habe eine Bestellung mit 4 Produkten getätigt und einen Preisnachlass-Code mit 15% genutzt. Bestellung bezahlt, Bestätigung erhalten und nun, 4 Tage nach der Bestellung, erhalte ich die Nachricht, dass ein Produkt nicht mehr erhältlich ist und damit meine ganze Bestellung storniert wurde. Danke für gar nichts! Das war definitiv meine letzte Bestellung bei Curlsmith.

I spent a lot of money on this brand, I’m pretty unhappy that the bottles are literally the lowest quality you could imagine. Consider considering this is meant to be a premium brand and they charge a heck of a lot per bottle, I expect a bottle where I don’t have to break my hand to get the product out. I don’t know anyone who would use such a dry crunchy plastic bottle to store incredibly thick conditioner inside. Overall, I don’t find that products work massively well and certainly don’t justify the price point. They do feel a little to exploit to him and I think they should do a lot to bring their price down and their quality up.

I ordered the Vivid Tones Vibrancy Shampoo, the Glow Perfecting Conditioner and the In-Shower Style Fixer (which is a gel) during their Black Friday sale. I really like all 3 of the products. The shampoo makes my hair feel clean, I don't have to use much of the conditioner on my hair, and the gel really holds my very thick hair and gives me great curls.

This is hands down the worst product for curly hair. Despite following every recommendation from the Curlsmith quiz, my curls ended up limp, dehydrated, and frizzy. I really regret falling for the hype and wasting my money.

I haven't yet used the product, but wanted to leave a review to praise Carly, who sorted out my lost order within a day of me letting her know that the courier lost it. Amazing customer service, thank you!

Have been using their curl protein cream for years but usually purchase from amazon. I wanted one of their microfibre hair towels that they sell on their website so wnet on there to make a purchase and also saw another product that looked interesting so I added it also (Curl Conditioning Oil In Cream) they arrived next day but I was shock to find the oil in cream was a much smaller size then there usual sized tubes.