CURLSMITHReviews of curlsmith.com

Love the products but yall really removed the Bible verses? come on now the bible verses made me glad to buy products that finally represent God there’s no way it made people that angry

Updated February 25. After persistent efforts, Curlsmith agreed to replace the undelivered product. I received the package today. I appreciate them finally taking responsibility. This was my first time ordering from Curlsmith, and unfortunately it has been an extremely disappointing experience. I received an email stating my order was delivered, but there was no package at my address. I immediately contacted Curlsmith and was told to check with neighbors and family, which I did. No one had the package. I then contacted UPS, who confirmed using geotag tracking that the package was delivered to the wrong address. UPS informed me that because it was their error, Curlsmith must open a delivery dispute as the vendor. I relayed this information to Curlsmith, completed the authorization form they sent, and waited. After 12 days with no update, I followed up and was once again told to check with neighbors and family—despite this already being done and clearly communicated multiple times. As of today, I am without the product I paid for and without a refund. The carrier has acknowledged misdelivery, yet Curlsmith continues to treat the order as “delivered” and has taken no responsibility to resolve the issue. As a customer, it is frustrating and unacceptable to be left with neither the product nor my money after doing everything requested. This experience has completely undermined my trust in the brand.

Pros: I love the leave-in conditioners, I have the weightless cream and medium hold leave-in bottles at home and have re ordered these. Cons: I tried one of their shampoos, but it gave me an itchy scalp, so haven't tried any more of their shampoos yet. I have searched high and low for a decent wash-out conditioner for my dry curly hair and still can't find one, not even with this brand.

Every time I order products, they leak in the box and the pumps are damaged.

I am still undecided. I am using it now for the third night this evening and not quite what I expected. I will follow up with you and let you know.

I’ve really liked using CurlSmith products—they’ve worked well on my curls and have been part of my regular hair care routine. However, I’m extremely disappointed that the Bible verses were removed from the labels. For me, that was a meaningful part of the brand and one of the reasons I chose to support CurlSmith, even though there are other hair products that work just as well at a lower price point. With that unique touch now gone, I’m honestly reconsidering whether to continue using these products or return to other brands.

I think these products will work for me however I'm not clear how to use them together. It is probably spelled out on their website but I didn't want to take the time. I have multiple products of theirs - the cleaning product, conditioner, hydration, air dry, balm, and others. I just want soft waves and a process that is reliable. I wish their products were a bit more descriptive for use. Thanks.

The product said fragrance free but the scent was very strong. It may have been free of chemical fragrance but not natural fragrances. The label was misleading. Disappointed, I was unable to use it. However, Curlsmith honored their refund policy and my refund was handled quickly and efficiently.