CURLSMITHReviews of curlsmith.com

Response from CURLSMITHOct 15, 2025

Thank you so much for your love and support of our products! We’re glad to hear you’re enjoying them. I’m sorry to hear about the issues you experienced with the packaging — that’s definitely not the experience we want for our customers. We appreciate you letting us know about the broken pump and the loose seal. I’ll be sure to share this feedback with our quality and packaging teams so we can work on improving those details. If you’d like, we can assist with a replacement for the conditioner pump or the product with the seal issue — just let us know!

Response from CURLSMITHOct 15, 2025

Thank you so much for your kind words! We’re thrilled to hear that Curlsmith makes a noticeable difference for your curls—and that you love the scent too! We completely understand your concerns about sustainability and reducing plastic waste. Offering refillable options is something we’re actively exploring as part of our commitment to being more environmentally friendly. Your feedback is really valuable, and I’ll be sure to share it with our product and sustainability teams. Thanks again for being a part of the Curlsmith community and for caring about the planet with us!

Response from CURLSMITHOct 13, 2025

We’re truly sorry to hear that your recent experience with Curlsmith didn’t meet your expectations — especially after having such great results with our products in the past. We understand how frustrating it can be when a trusted product no longer works the same, and the change in climate from Florida to Arizona can certainly impact how hair products perform. We never want our customers to feel disappointed, and we appreciate you giving us the chance to make this right. Could you please contact our customer service team at [email protected]

Response from CURLSMITHOct 13, 2025

Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our website easy to navigate, with clear prices and promotions, and visually appealing. It means a lot to us that you love Curlsmith — we’re grateful to have you as part of our community!

Response from CURLSMITHOct 13, 2025

Thank you so much for sharing that you and your son have been enjoying our products for a couple of years! We’re delighted to be part of your hair care routines.

Response from CURLSMITHOct 13, 2025

Thank you for sharing your experience with our Air Dry Cream! We’re so happy to hear you love the delicious scent and how it reduces frizz without feeling heavy. It’s wonderful to know our formula is working well for you!

Response from CURLSMITHOct 13, 2025

Thank you so much for your heartfelt message! We’re thrilled to hear that our team has been responsive and helpful with all your questions — we truly care about both our products and our customers. It means a lot to us that you found a brand that understands the unique needs of curly hair, and that Curlsmith has become your trusted go-to. We’re honored to have you as part of our community and look forward to supporting your curls for years to come!

Response from CURLSMITHOct 13, 2025

Thank you for your feedback — we completely understand your concern. Our system does send upcoming subscription reminder emails before each renewal, giving customers the option to adjust, delay, or cancel their order prior to processing. We can see that these emails were successfully sent to your address; however, there’s no “read” confirmation on our end. We recommend checking your spam or promotions folder, just in case they were filtered there. We’re sorry for any frustration this caused and appreciate you taking the time to share your experience — your feedback helps us continue improving our service.