CURLSMITHReviews of curlsmith.com

Reviews are fake! I’ve posted a one star review on their website and it hasn’t been posted (the product makes my hair VERY dry). They haven’t contacted or anything. What a scam. I’m even more dissapointed now because they haven’t even gone through the trouble to fix a problem and make an unsatisfied customer satisfied.

I placed an order for a bundle originally and I really enjoyed it. The souffle does make my hair a little frizzy but nothing I can't deal with. However I ordered a repeat of the co wash because I was running low. Its registered as delivered but whereever it's been left it isn't with me or a neighbour who's willing to give it to me. I escalated it immediately with customer service. They took nearly 48 hours to respond, sent me a picture of the tracking from royal mail, completely disregarded everything I said in my email and finished with a "hope you find it soon". So they clearly have no intention of helping me find my £50 bottle of shampoo nor giving me a financial solution, I'm so disappointed that I no longer care want to support the brand and will be choosing an alternative. UPDATE: I cancelled the payment with the credit card company and after a couple of back and fourth emails, with significant delays from their side they said the would follow it up with Royal Mail. I heard nothing for 2 weeks and then I received an email saying royal mail were insisting it had been delivered but that they were going to ship me a replacement. As it was nearly a month since I'd placed my original order I responded saying it wasn't necessary as I'd purchased shampoo elsewhere in the meantime. I was informed within hours that it was too late and they had already dispatched the replacement, which they then billed to a card that's details aren't saved to my account. I was told if I decide to return it they will issue me a returns label but I decided it wasn't worth the risk, however I stand by my decision to not support this brand anymore.

CurlSmith’s new “Bouncy Volume” protein foam is disappointing. It comes out like runny, soapy water. No matter how much I shake the bottle, the product still dispenses like water. Every once in a blue moon, I get a slight puff of actual foam, but it's too much work for too little payoff. My Innersense foam, which has protein, works perfectly every time, so I will stick with that. I politely notified CurlSmith of the problem, but the rep. (Lucy) kind of blew me off twice and told me to keep shaking the bottle. After I left a negative review, she contacted me to say she would send a new pump, but it has been four weeks, and nothing has arrived. CurlSmith also did not publish the negative review, even though it was polite and acknowledged CurlSmith's general fabulousness. That is dishonest. A company that curates reviews lacks integrity. I also noticed that there are only positive reviews on all the products on the CurlSmith Website. Now I know why. I really wanted to love this foam, and when it actually comes out as foam (rare), it works, but it's inconsistent. Innersense has a smaller foam bottle, but the quality there is outstanding and is very consistent. This experience has been off-putting. In addition, CurlSmith’s actions are antithetical to their use of Scripture on the products. Even though I have literally spent hundreds of dollars buying CurlSmith products for family and friends, they will no longer be on my shopping list. Innersense, Ecoslay, and Bounce Curl will remain my go-to companies.

This is the best curl product I’ve ever used. I can’t speak to ordering from the company directly as I buy it at Ulta, but most of these bad/1star reviews seem to be about displeasure at being inconvenienced. They state on the website how they ship. And it’s not unreasonable for a company to ask for a photo of a damaged product. Not to mention we’re in the midst of a pandemic. Companies are working under new, strained, and unusual circumstances. Be patient. Stop complaining. Curlsmith is an ethical company (cruelty free, fair trade) with an AMAZING product that works. Sorry they don’t cater to the post office you want, or take responsibility for your inability to read fine print, or expect verification that you’re being truthful (which the photos also serve the purpose of showing whether its an equipment problem that may not be limited to just your order).

This is a wonderful product. I mean, I really love it. The customer service experience has been very frustrating for me. I never received my last order and no one is getting back to me. A real shame that I have to discontinue using this curly hair line that my hair loves. But It isn't worth the hassle if I don't receive an order and I can't get anyone to talk with me. I'd happily take this review down if only I can get my order or a refund. R. Weidman

HUGE DECEPTION I made two substantial purchases this past black friday. I began to notice that they were late and of course I assumed that they had to handle a large volume of shipping due to sales at that time. The problem came when they told me that they were sending only one of the shipments, I wrote to them to ask why they were not sending me the whole thing and they told me that they were not sending the other one because they had run out of stock. I was furious because they only told me when I asked them, otherwise they would not have told me. After a lot of discussion we agreed not to cancel the order but to send it to my second residence because I had to get away from Madrid since I have a medical condition and for me it is a high risk to stay in the city in the middle of a pandemic. Well, now I have discovered that they have sent it to Madrid, I wrote to them so that they could solve it and nobody responds to my emails and they only send automatic autoreplys. I don't know what will happen, but I don't want to stay to receive a package and risk my health because of the incompetence of this company, which by the way is not cheap. By the way, they should be able to use a more efficient delivery company than Royal Mail, which takes at least twelve days to send it. They have been keeping my package since last Friday without it changing status.

I have been using Curlsmith for a few weeks now, and can't say I love it. The co-wash is ok, does the job both as a shampoo and a conditioner. However the curl conditioning oil-in-cream and the hold-me-softly style balm (curling cream) I found were too thick and oily. My hear is already very thick and heavy and this weighed them down even more. I find my curls actually better defined and lighter without these 2 products. As for the gel, with the fancy name soufflé, is HORRIBLE. The consistency is like gelly, not gel. There is no way to apply this to your hair without leaving bits of gelly all over. All in all, it's a mixed review from me. Perhaps this product works better for afro hair or for thin, light curly hair, but I will switch to a different product personally.

I placed a big order with Curlsmith only to find out they sent it by simple post - which means that I have to walk 20 minutes to and another 20 minutes back from the post office, in the middle of a coronavirus outbreak, having an autoimmune disease that forbids me to remain in enclosed spaces during this pandemic. Nowhere in their website does it say they use plain post or I would've NEVER made the purchase! They are supposed to be a reputable company. I emailed them to alert them to the fact and they replied there is nothing they can do, if the order goes back to them then they *might* send me a refund (!?). Do I risk my life for 250 euros? They should be ashamed, I am out of words.