CURLSMITHReviews of curlsmith.com

I used to love Curlsmith. They were doing magic with my hair (wavy and thick very long hair). Then they decide to change their formula and discontinue all the products I was using. I tried a new routine, it has destroyed my hairs beyond repairs.

I filled out the questionnaire to understand what products would be best for me and really put effort into providing the best possible answers. I then bought 4 of the recommended products and I can only say that I have never experienced anything like this! My hair became extremely dry and felt like what I can only describe as straw like. I went to hairdressers who had never felt or seen something like this. If you are considering buying these please please please reconsider!! It took more than half a year for my hair to recover and even now it’s still not healthy.

Never received my order. They use GLS delivery so I will never order from them again.

I decided to set up a subscription as i use these products all the time. This is not a clear process! I had no idea when my products were going to be shipped - my account showed me April. I cancelled the subscription and ordered a bottle of my usual product to ensure that I had it for my holiday. A few days later I then received my subscription!

I have requested to cancel the subscription and not to ship the products but I have not replied to my email. Neither the product shipment was cancelled.

The returns policy on the hairdryer makes no sense. I requested a return after realising how heavy the hairdryer was but was told since the packaging was opened and the tool was technically 'used', the return could not be accepted. Never had this issue with returns when testing out Dyson or Shark!

The wrong product was delivered - not what I ordered

Never received my product! FedEx delivered the product to the wrong doorstep, as the picture they submitted was not at my doorstep. I checked with my neighbors, none of which claimed to see it. I've had a hard time receiving customer support and submitting a claim. It's been over two weeks since the package was "delivered," and I still have not received any support.