Culiau StoreReviews of culiau.com

I excitedly ordered the customizer pen, but once it arrive I have had nothing but disappointment from it I've tried it on multiple materials with all the 30 different bits provided to me, it barely makes a mark, and the 'diamond' bits it claims to be have already started to wear down to just the exposed smooth metal underneath after 10 minutes of use. I was however in contact with Clara from their customer service, she initiated the contact and did everything in her power to help me and give me the resolution I wanted, I cannot fault their customer service, they are amazingly helpful, just not the product for me

Customer service is great. The device wouldn’t charge but they exchanged it for a new one which is fully functional. Clara who dealt with it was brilliant and kept me fully informed at all times. Couldn’t ask for better service.

I ordered this for a birthday/Christmas gift for a friend and they never received the order. I contacted customer support and the best they could do for me is say “oh well we’ll eventually get your item to you” I asked for a refund and they wouldn’t give it to me either. I ordered this 12/24/22 and it’s 01/12/23 and they still haven’t delivered my order or refunded it. The best they can do is investigate and “eventually” get back to me. Stay away from this company unless you want to get robbed

Bits don’t seem to be tightened, loosen or do anything with hex key provided

I love The Customizer, I used to do my jewelry using a dremmel but my hand will get tired after just a few hours, but with the customizer, I can spend hours doing the things I love the most and giving it to the people I loved the most! totally incredible

The Customiser was bought for me as a Christmas present, and being unfamiliar with the product it came as a very pleasant surprise. I have tried it out and found it very comfortable, easy to use with intuitive controls. However, I will use it more for fine wood carving so will need additional bits, and the 2.35mm bit shaft size is causing a few sourcing problems here in the UK as buying 6 bits from Culiau will cost an additional $34, but I have tried the one wood bit supplied, and found it works well.

I. An not believe that I have to wait so long for an order.

No response to request to cancel order,and refund ,no delivery of order 28/12/2022......not a good report