Culiau StoreReviews of culiau.com

Response from Culiau StoreAug 15, 2023

Hello Ron, Thank you so much for sharing your experience! We're delighted to hear that our customer service team was able to assist you promptly and efficiently. We understand that circumstances can change, and we're always here to help accommodate your needs. When you're ready to place your order again or if you have any questions in the future, please feel free to reach out. We're here to provide you with the best service possible. We truly appreciate your kind words and look forward to serving you again soon! Best regards!

Response from Culiau StoreApr 4, 2023

Thank you for sharing your positive experience with the Culiau Customizer! I'm glad to hear that the product's lightweight and small design allows you to work with ease and precision on intricate details when carving alabaster and soapstone sculptures. It's also good to know that the battery lasts for over 2 hours and that the diamond or double cut carbide steel burrs quickly and effortlessly remove unwanted material from the stone. It's great that you gave this product a 5-star rating and that you recommend it!

Response from Culiau StoreMar 22, 2023

Great to hear that you found our online support service helpful and that you now feel ready to use your Customizer Professional Engraving Pen! We're glad that we were able to provide you with the guidance you needed, including a 6 page pdf with diagrams explaining what each bit could do. We always strive to provide the best possible service to our customers, and we're thrilled to hear that our support team was able to assist you effectively. Thanks for choosing our product, and we hope you enjoy using it!

Response from Culiau StoreMar 22, 2023

Thank you for taking the time to share your positive experience with our company! We're delighted to hear that you're happy with both our products and our customer service. We're sorry to hear that there was an issue with your initial purchase of the pro burning pen, but we're glad that we were able to provide you with a replacement that was appropriate for use in the UK. Our goal is to always provide excellent customer service, and we're thrilled to hear that you found our support team courteous and responsive. Thanks for recommending our company, and we hope you enjoy using your new products!

Response from Culiau StoreMar 22, 2023

Thank you for leaving us such a positive review! We're glad to hear that you had a great experience with our company's sales and after-sales service. Our team is always dedicated to providing prompt and helpful support to our customers, and we're pleased to hear that we were able to answer your question quickly and efficiently. If you have any further questions or concerns, please don't hesitate to reach out to us again. Thanks for choosing Culiau, and we hope to serve you again in the future!

Response from Culiau StoreMar 22, 2023

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you love your Culiau product, and that it's been a great fit for your needs. We're also glad to hear that you had a positive experience with our customer service team, and specifically with Clara. We always strive to provide the best possible support to our customers, even well outside of the warranty timeframe, and we're pleased to hear that Clara was able to assist you effectively and make the process of getting a new unit easy and reasonable. Thanks for choosing Culiau, and we hope you continue to enjoy using your product!

Response from Culiau StoreMar 22, 2023

Thank you for leaving such a positive review! We're thrilled to hear that you had a great experience with our customer service team and that you love your Culiau engraver. We designed it to be versatile and to provide a long-lasting battery life, so we're glad to hear that it met your expectations. We appreciate your recommendation and look forward to serving you again in the future for all your engraving and other product needs. Thanks again for choosing Culiau!

Response from Culiau StoreAug 15, 2023

Hello Tracy, Thank you so much for your fantastic review! We're thrilled to hear that the Customizer has been a valuable addition to your creative endeavors. Your satisfaction is our ultimate goal, and we're delighted that our product has met your expectations. If you ever have more projects or questions in the future, please don't hesitate to reach out. We're here to support you every step of the way. Thank you again for choosing Culiau, and we hope your creative journey continues to flourish!