Culiau StoreReviews of culiau.com

Response from Culiau StoreAug 15, 2023

Hello Kane, Thank you for taking the time to share your experience with our customer service! We're delighted to hear that you've found our team responsive and helpful. Providing excellent support and guidance is one of our top priorities, and we're glad we could assist you in getting started with the Customizer. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to support you every step of the way. Thank you again for your feedback and for choosing the Customizer! Best regards!

Response from Culiau StoreMay 18, 2023

Thank you for sharing your experience with our instruments and for your kind words. We're thrilled to hear that Elizabeth purchased them for you to enhance your pyrography craft work. It's wonderful to know that our tools have helped you find a new craft after your wood turning journey.

Response from Culiau StoreAug 15, 2023

¡Hola Antonio! Gracias por tu comentario. Nos alegra saber que encuentras nuestro producto de calidad. Entendemos la importancia de contar con una cajita o bolsita de transporte para mantener todo organizado. Hemos estado trabajando en mejorar la experiencia para nuestros clientes, y nos complace informarte que ahora ofrecemos diferentes opciones de cajitas y estuches de transporte en nuestra tienda. Puedes encontrar estas opciones adicionales para complementar tu herramienta y mantenerla protegida durante su uso y almacenamiento. ¡Esperamos que encuentres una solución que se adapte a tus necesidades y que sigas disfrutando de tu experiencia con Culiau! Saludos!

Response from Culiau StoreSep 5, 2023

Hi Alena! Thank you for sharing your experience with the Customizer! We're delighted to hear that you've found it to be a valuable tool for customizing various materials. It's indeed a versatile tool for adding a personal touch to your items and creating unique gifts. We appreciate your feedback on its performance with stones. Stone engraving can be a bit more challenging due to the hardness of the material, and you may want to explore different bit types and techniques for stone engraving, we highly recommend our Grinding Bits set. If you have any questions or need guidance on this, please feel free to reach out to our support team, and they'll be happy to assist you. Happy crafting!

Response from Culiau StoreMay 9, 2023

Thank you for bringing this review to my attention. I am sorry to hear that you did not receive your product and that you feel like you have been defrauded. We take all customer feedback seriously and would like to address your concerns. Could you please provide us with your order number and the email address associated with the order? We will investigate the matter and do everything we can to resolve any issues and ensure that you receive the product that you paid for. At Culiau, we take pride in our products and strive to provide our customers with the best possible service. We hope to hear back from you soon so that we can work towards a resolution.

Response from Culiau StoreMay 9, 2023

It's great to hear that you're enjoying your compact engraving tool and finding new ways to use it, especially on your walks on the beach. Experimenting with different surfaces can definitely lead to some interesting and unique projects. Thank you for sharing your experience with us!

Response from Culiau StoreMay 8, 2023

We're thrilled to hear that your daughter enjoyed our product and found it accessible and clear. We aim to provide our customers with high-quality tools and resources that are both informative and fun to use, and it's wonderful to know that we've hit the mark with your daughter. We're glad to hear that our starter projects were helpful as well. We believe that providing useful project ideas is a great way to inspire creativity and exploration in our customers, and we're happy to know that your daughter found them enjoyable.

Response from Culiau StoreMay 9, 2023

Thank you for sharing your positive experience with the Customizer! It's great to hear that it's working well for your jewelry making and that it's easy to use and comes with a variety of different bits. We appreciate your recommendation and hope that you continue to enjoy using the Customizer for your creative projects.