Veronica M.
⭐ 1-Star Review
⭐ 1-Star Review: Deeply Disappointed – Do Better for Grieving Pet Owners I wanted to honor my beloved dog who recently passed with something beautiful and lasting. Instead, I’ve been met with disappointment every step of the way. I originally ordered 4 memorial metal cards. They only sent me 2. When I reached out, they acknowledged the mistake and offered to remake all 4 to fix both the missing items and the poor quality of the originals (which had rough edges and visible graphic lines). What did I get? Only 2 cards again. I reached out again, and they promised a fix—again. This most recent shipment? Still just 2 cards. And while the design itself is sweet, the quality remains subpar for something that’s supposed to represent a cherished memory. This has been a frustrating and painful experience at a time when I’m already grieving. Spending over $100 and having to chase down what I paid for multiple times while dealing with loss is not something any pet parent should go through. I don’t want apologies. I wanted care, accuracy, and respect for the memory of my dog. Sadly, I got none of that here.
Response from Crown & PawJul 17, 2025
We’re truly sorry for all the frustration and repeated issues you've experienced especially during such a difficult time. This memorial was meant to honor your beloved dog, and you should have received nothing short of care and precision from the very beginning. We want to assure you that we’ve since issued a full replacement of all 4 memorial metal cards, and according to tracking, the package has been delivered. When you have a moment, could you kindly confirm if everything arrived correctly this time? We want to be absolutely certain that it was finally made right. Thank you again for your patience, and please know we remain here for anything you need.