Crown & PawReviews of crownandpaw.com

Sadly very expensive for a tiny canvas or poor quality and took ages to be sent

It's a pretty bad website... So, this is a combo review and feedback... that doesn't make sense to me -- i'm sending this as FEEDBACK! 1. I don't even think I've uploaded the photos yet! 2. I couldn't scroll the main screen -- it scrolls the screen behind what i'm looking at... 3. Prices changed as I went through checkout... and 4. You send me a TON of emails when I leave something in the cart... Hopefully this will turnaround and I'll be happy with the final product. Hoping for a good experience overall here.

Website is fine to navigate, but on two occasions it added upcharges I did not select upon check out and I only saw after submitting payment. Not cool.

I placed an order beginning of December and received a shipping confirmation email with tracking 12 days after. I kept checking the tracking but my purchase was never shipped. I emailed support and it took very long for them to respond to me, so long that I had sent 3 emails and commented on their social media posts in order to receive a response. I asked why my order status stated “shipping information received” but never any shipment movement details and the support team was dismissive about this fact telling me that it could just be taking awhile. This was obviously not the case because there was no in transit/movement of my package listed on the tracking webpage provided. They told me they would look into this for me but I received no response for 7 days. It wasn’t until I followed up with another email asking about my order they told me they had lost my order even before sending it to shipment and that they would replace it. Horrible, disorganized and not very helpful. So disappointed I had ordered from them before but this time (my 2nd time) will be the last. I will be sure to contact local artists in my area for this in the future.

This was ny 2nd time using crown and paw. First experience was great. I placed an order for a digital copy on December 4th. I finally reviewed my file on December 24th, leaving me NO time to print it for Christmas. I pretty much begged them for weeks saying this is a Christmas present please. Or that I would have no time now to print it for Christmas. They literally would not respond to any of my emails and just received a generic. Response back. There is NO customer service at all. The company could care less about the multiple attempts I made or having my order to me on time. Don’t say ready in 3 days if it’s going to take 20.

*Update: the review was written on the 21st, a refund for the early preview was received on the 22nd. I genuinely appreciate the refund, but I’m bummed it had to come to a public review for action on something so minor. Just to be fair, when it comes to the product: my purchase was probably the most basic of purchases one could make from them, so while my experience wasn’t perfect and though the product is fine, it probably didn’t demonstrate their full skillset, as they seem to offer more than basic/template screen printing. ————— The product was fine, shipping was no issue, but they promote an “early preview” for $10. The product I ordered was my image on their background with their text style. The preview on the website at the time of order is it- what you see is what you get. Which is fine, if that was made clear, and if the option to purchase an early preview for $10 wasn’t presented at point of sale as an extra/upsell. I assumed, since they were offering an early preview for sale, that I would be given the chance to review it and it might be different than the simple image overlay you see when you upload your picture. The marketing texts and emails have been CRAZY heavy. I even responded to one upsell attempt stating I was waiting for the preview. No response. I responded to another and they said that because it is not “custom” art, there’s no other preview needed. Totally fine, but why offer a service at the point of sale offering it? And no follow up response to that email, either. It was clearly an error on the purchase, and not 100% my fault. A reasonable company would offer to refund that $10 as that service was not provided for the product I ordered. Other than that, it was two shirts I ordered- it’s a screen print. Not fancy, nothing makes me think “yeah this is worth the near $100 for a sweatshirt and t-shirt”. Maybe it is because of the product I ordered, but aside from the 27+ emails and numerous texts I’ve received in the last 13 days, and the scammy $10 early preview upsell at checkout there’s really nothing that sets apart the finished product from a vendor at a swap meet doing screen prints. Unfortunately I’m not going to try a more expensive or more personalized/customized offer given the nonsense of the first basic order. Nor can I recommend this to others.

I'm a returning customer from less than a years ago and this recent experience has been terrible so far. The communication has been absolutely awful. The site states they will get back to you in 24 hours. They finally got back to my first inquiry 4 days later. I made a purchase on the 1st and purchase the 24 hour proof option. It's after 10pm on the 4th and I haven't heard a thing from them. I sent an email asking for a refund for the 24 hour proof and I think I'm being ghosted. I won't be recommending Crown & Paw anymore if this is how it's gonna be. I just want my order. It's a birthday gift for my best friend.

I did not click or order the skip queue option but was charged for it