Crown & PawReviews of crownandpaw.com

How disappointing. Ordered a hoodie with 2 dogs and names to be embroidered, for the wife's birthday. The hoddie arrived but there is no alignment with the faces and names underneath, just not central, completely skew-whiff. Obviously no care has been taken, just rushly made. Would not recommend this company, for the price I paid i expected a professional product made with care, not something an 11 year old would make in craft classes at school. Shame I cannot post photos here, for all to see.

This is a scam! They take your money and don’t produce the 8x10 canvas you purchased but send a digital file. That is not what I preferred or paid for. Then they send me a text saying my order had shipped so I ask for the tracking number and was told it won’t ship it’s a digital print. Very incompetent company and I will never do business with again. Save yourself the time on this crap company.

Your website is hard to navigate. Should be able to preview before your artists send a draft. I could never get a final on the invoice and you automatically approved it, This is unacceptable

I order Modern Pet Portrait - Five Pets, Framed Poster - Unframed / White for $44.97 and $10 digital download. They are now telling me I paid $77.01 for a digital download. I even sent the customer service person my confirmation and it says unframed pet poster and digital download, both different costs. NOT COOL!! They are arguing that it is only digital download, now who would pay that much for a digital download?

I ordered a print for my boyfriend’s dog who passed away. It was over $100. They told me it was sent, but it was never received and they would not replace artwork or my money. Do not waste your time and or money on this company, they are untrustworthy!

If I could give Crown and Paw zero stars, I would. The whole experience was a big let down. We ordered two pairs of socks for my daughter's best friend (for his 8th birthday). They were ordered on Dec. 2nd, and I paid extra in express shipping to ensure they were shipped within 2-4 days and arrived in time for his December 19th birthday. The socks finally arrived on January 4th, and were the poorest quality socks I've ever seen. There is no way they were kid-sized - they were big on my feet. The print quality was extremely poor. I will never use Crown & Paw again and suggest you don't either.

Very unhappy with this company. I ordered a Christmas ornament for my wife on the 12th of December. I paid the extra 10 dollars for my artwork to be previewed within 24 hours. I did not get my preview until 48 hours later. I paid the extra 20 dollars for the fast shipping but did not receive my item until after christmas and the packaging was ripped and taped together. I felt so embarrassed to give this as a gift

Ordered a hat (print on demand) from Crown & Paw on Dec. 11. It required no proof, no customization of any kind (despite it being called a personalized hat), just a print-on-demand hat that they just had to send to Printful (which I only know because that's where it was shipped from). It arrived on Dec. 26, obviously too late for Christmas and way beyond what they originally said would be the timeline. But worse than that were the excuses, the vague, very obvious AI responses, the lack of information, and then the refusal to honor their return policy. It's a shame because I ordered a custom portrait from them, which DID require a proof and customization, a few years ago and it was delivered quickly and customer service was fantastic. In short: 12/11: Ordered, confirmation stated 2-3 days for production and then it would ship. 12/17: Inquired about when it would ship, customer service responds by email saying it's ready to ship and I'll get a shipping notification when it does 12/19: still has not shipped, reached out via instagram and was told "it was still in production" (so NOT ready to ship), also received a response via email that it's still in production and not ready to ship (contrary to 12/17 email) 12/19: I ask about how this is going to be shipped so that it's received in time for Christmas (note: at this time, they're still running ads on Facebook saying to order now to get CUSTOM orders by Christmas!!) 12/20: Email from Crown & Paw saying item is being shipped DHL expedited parcel (meaning it has to go from DHL to USPS and it's a 2-5 day service, not guaranteed). 12/26: Item arrives, I email about returning it since it's now too late for Christmas and I had to buy a different gift 12/28: They respond saying it's not returnable.