Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
crownandpaw.com
Website
crownandpaw.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
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I've ordered something in September and I have had nothing but "We'll get you an update as soon as possible", and now they're completely ignoring me.
Don't waste your money.
Response from Crown & PawFeb 19, 2025
We truly apologize for the frustration you've experienced and understand your disappointment. We deeply regret that your order has not met your expectations, and we are committed to resolving this issue promptly. We would like to assist with ensuring that your order is delivered to your satisfaction. Please reach out to us at [email protected], and we will prioritize resolving this for you right away. We value your business and sincerely hope we can fulfill your order as promised.
JK
JK
What has happened to this company?!
I have ordered from this company in the past with no issues. It seems something has changed since then.
Paid over $200 for my item. Ordered on October 2024. Like others have mentioned, there was a banner on the website saying guaranteed delivery by Christmas. I didn't even get the first "approve these pictures" email until 2 weeks before Christmas. I asked for revisions. I did not hear back until after I reached out to them again in early January. Again, I did not hear back until this week after I filed a charge dispute with my credit card. Now, they're trying to get me to drop the dispute and move forward with the item but I want to be done with them. At this point, I don't trust that i would ever get my item if I cancel the disputed charge. I will never order from them or recommend them to anyone else ever again. Horrible experience all around. Still don't have the item. Still don't have my money back.
Response from Crown & PawFeb 19, 2025
I’m so sorry to hear about your experience and the delays you’ve faced—this is definitely not how we want our customers to feel. We understand your concerns regarding the disputed charge and the trust issues surrounding your order. At this point, we want to make sure you receive either the product you paid for or a proper resolution as quickly as possible.
Could you please email us at [email protected] with your order details and “Attention: Management” in the subject line? Our team will prioritize your case to ensure we address your concerns promptly. We truly appreciate you sharing your feedback, and we’ll do our best to restore your confidence in our service.
Again, I’m sorry for any inconvenience or frustration caused, and thank you for giving us the opportunity to make this right for you.
MC
Melissa C.
Website easy to use and many themes to…
Website easy to use and many themes to chose from. This is the fourth order from this site.
Response from Crown & PawFeb 18, 2025
Hi Melissa,
Thank you so much for your kind words and for being a loyal customer—we truly appreciate you! 💖 We're thrilled to hear that you love our website and the variety of themes we offer. It means the world to us that this is your fourth order!
We can’t wait to create something special for you again. If you ever need anything, we’re always here to help!
MA
Mathew
Super easy website and Andrea was so…
Super easy website and Andrea was so gracious and helpful. I’m beyond excited to finally have a portrait of my baby girl.
Response from Crown & PawFeb 19, 2025
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that Andrea was able to assist you so graciously. Your excitement means the world to us!
If you need anything else, feel free to reach out to [email protected]. We truly appreciate your support!
SS
Staci S.
Absolute garbage
Absolute garbage. I paid over 100 for a blanket that is so thin you can see light through it. I was embarrassed to give it as a gift. Customer service just asks for more pictures every time I reach out. I have sent many at this point and they are fully aware that the blanket they sell isn't much thicker than tissue paper! There are better companies. Look elsewhere.
Response from Crown & PawFeb 19, 2025
I’m very sorry to hear that you’re disappointed with the blanket you received—we understand how frustrating this must be. We request photos to better assess product quality issues, but it sounds like you’ve already provided everything needed, and I apologize if you feel your concerns weren’t fully addressed.
Could you please email us at [email protected] with your order details and “Attention: Management” in the subject line? We want to expedite a resolution and ensure you’re taken care of as quickly as possible. Thank you for sharing your feedback, and I’m truly sorry for any inconvenience this has caused.
EJ
EJ
Bad quality
I wish I could say anything positive because it is a neat idea for a company but they really struggle with execution. A ton of options but the quality isn't there. Ordered 2 items and paid to have it done sooner. After approving the artwork the transfer to canvas and coffee mug was nothing like the preview. The print on the mug was crooked and not wrapped properly and looked very cheap. I could have done a better job on Canva or Amazon. The canvas was so dark you could hardly tell what you were looking at even in direct lighting. I communicated this to customer service and they offered to redo the canvas. On the mug I was told they would pass on the complaint to the team and nothing more. I didn't get a preview or anything from them before resending the new canvas and they knew what the issue was. They didn't ask for a new or better quality photo which the one I used passed when unloaded because if it's low quality it won't let you use it to begin with. The new canvas I got was darker than the first and I took a picture of them side by side for comparison. They asked if I wanted them to replace it again but I said no they clearly don't have a clue and customer service is abysmal. They even wanted to blame the quality of photo and pass the buck like most companies do. These were gifts to help my mother get through her grief as she had just lost her cat of 20 years. She still treasures them but I hated gifting something that looked so cheap that wasn't at all inexpensive. I'd avoid them and find a better company
Response from Crown & PawFeb 19, 2025
I’m very sorry that the items you received didn’t live up to your expectations, especially given the significance they hold for your mother. I completely understand how disappointing it must feel for a gift to come out looking below standard when you expected something special.
We do genuinely appreciate your feedback about the mug and canvas. It sounds like we missed multiple opportunities to correct the issues for you, and I apologize for that. If you’re open to it, we’d still like the chance to make this right. Could you please email us at [email protected] with your order details and “Attention: Management” in the subject line? We’ll do our best to address all concerns directly and ensure you’re fully satisfied.
Thank you for taking the time to share your experience. We take quality concerns seriously and want to use your feedback to improve our process going forward. I’m truly sorry for the frustration and disappointment this has caused.
LW
L.W H.
So disappointed
I placed an order beginning of December and received a shipping confirmation email with tracking 12 days after. I kept checking the tracking but my purchase was never shipped. I emailed support and it took very long for them to respond to me, so long that I had sent 3 emails and commented on their social media posts in order to receive a response. I asked why my order status stated “shipping information received” but never any shipment movement details and the support team was dismissive about this fact telling me that it could just be taking awhile. This was obviously not the case because there was no in transit/movement of my package listed on the tracking webpage provided. They told me they would look into this for me but I received no response for 7 days. It wasn’t until I followed up with another email asking about my order they told me they had lost my order even before sending it to shipment and that they would replace it. Horrible, disorganized and not very helpful. So disappointed I had ordered from them before but this time (my 2nd time) will be the last. I will be sure to contact local artists in my area for this in the future.
Response from Crown & PawFeb 19, 2025
I’m truly sorry for the experience you’ve had, and I completely understand your frustration. Delays like this, especially without clear communication, are unacceptable, and I regret that we didn’t handle your concerns better from the start.
Losing your order before shipment should never have happened, and I sincerely apologize for the inconvenience it caused. I appreciate you reaching out multiple times and completely understand why this situation has left you disappointed. While I know we can’t undo the frustration you’ve experienced, we’d still like to make things right for you.
If there’s anything more we can do to improve your experience, please reach out to [email protected] with your order details and “Attention: Management” in the subject line. Your feedback is incredibly valuable, and we are actively working on improving our processes to ensure situations like this don’t happen again.
Again, I’m very sorry for the disappointment, and I appreciate your past support of our company.
TO
Tania O.
There are so many choices which I…
There are so many choices which I appreciate. It would be nice if your filter would let you search by more than just one category. I wanted to search for male single pet in renaissance but I could not get that specific. I would have given 5 stars if your filter system were that specific.
Response from Crown & PawFeb 19, 2025
Thank you for your feedback! We’re so glad you appreciate the variety of choices we offer. You can refine your search further on our website to find exactly what you're looking for.
How to Find "Male, Single Pet, Renaissance" Portraits on Crown & Paw:
Go to Crown & Paw's Website.
Hover over "All Pet Portraits" in the navigation menu.
Click on "Renaissance" under the Best Sellers section.
To refine your search:
Select "Male Pets" under the Shop For category.
Choose Single Pet designs from the available options.
While our filter system currently doesn’t allow selecting multiple categories at once, manually choosing the Renaissance category first and then browsing the Male Pets section will help you find the best designs.
If you need any help, please feel free to reach out to us at [email protected]—our team would be happy to assist you!
