Crown & PawReviews of crownandpaw.com

Response from Crown & PawApr 19, 2026

Thank you for your review. We’re very sorry to hear about your experience. We understand your concerns regarding the website navigation, preview process, and the approval of your order. This is not the experience we aim to provide, and we sincerely apologize for the frustration caused. We would really appreciate the opportunity to make this right. Please reach out to us at customer [email protected] with your order details so we can review your case and assist you further. Thank you for bringing this to our attention, we’re committed to improving and helping resolve this for you.

Response from Crown & PawApr 19, 2026

Thank you for taking the time to share your feedback, we truly appreciate it. We’re very sorry for the confusion regarding the shipping. Our system offers free shipping on orders over $75; however, in your case, a Gold VIP discount (10% off) was applied, which reduced the order total below the free shipping threshold. We understand how this may have appeared misleading, and we sincerely apologize for that experience. Regarding the shipping protection option, we appreciate your feedback and will definitely share this with our team to improve the checkout experience and make it clearer and more user-friendly. We’re also sorry to hear about your experience with the website search. Your input is very valuable, and we’ll pass this along to our team for review and improvement. Thank you again for your honest feedback, it helps us do better. Please feel free to reach out if there’s anything else we can assist you with.

Response from Crown & PawMar 19, 2026

Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to us. We’re deeply honored that you chose Crown & Paw to celebrate the memory of your beloved pup. Knowing that the artwork brings you comfort and still makes you smile every time you see it is exactly why we do what we do. It also means so much to hear that you’ve shared this experience with friends who have lost their pets. Being part of those meaningful moments is something we never take lightly. And you’re absolutely right, celebrating the personalities of the pets who are still with us is just as special. Your kind words about our customer service and artwork quality truly made our team’s day. We always strive to make sure every piece feels perfect, so hearing that reflected in your experience is very rewarding for us. Thank you again for your support and for trusting us with such precious memories.

Response from Crown & PawFeb 20, 2026

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that the portrait arrived quickly and safely in Australia. Knowing it made your niece’s day truly means a lot to us. We appreciate your support and are grateful you chose us to create something special!

Response from Crown & PawFeb 20, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this has caused. This is certainly not the experience we want you to have, especially when there appears to be a discrepancy between the items ordered and how they were communicated afterward. We understand your concern and why this situation would be upsetting. A member of our team will be reaching out to you directly to review your order details, clarify what happened, and work toward a fair resolution. We truly appreciate your patience while we sort this out and make things right.