P. R.
Because I didn't order $3.04 cents more…
Because I didn't order $3.04 cents more (just one portrait) I didn't get free shipment, but it looked as if I did on the bar at the top. Adding a purchase insurance took me multiple times to get checked out without it. Misleading. The usps offeres tracking and insurance or whatever company you ship through. This is misleading and just a ploy to get more money spent. Do not auto add it to check out. Website search seems chunky and not smooth. Not as clean any more.
Response from Crown & PawApr 19, 2026
Thank you for taking the time to share your feedback, we truly appreciate it. We’re very sorry for the confusion regarding the shipping. Our system offers free shipping on orders over $75; however, in your case, a Gold VIP discount (10% off) was applied, which reduced the order total below the free shipping threshold. We understand how this may have appeared misleading, and we sincerely apologize for that experience. Regarding the shipping protection option, we appreciate your feedback and will definitely share this with our team to improve the checkout experience and make it clearer and more user-friendly. We’re also sorry to hear about your experience with the website search. Your input is very valuable, and we’ll pass this along to our team for review and improvement. Thank you again for your honest feedback, it helps us do better. Please feel free to reach out if there’s anything else we can assist you with.