Crown & PawReviews of crownandpaw.com

This is my 4th order and the experience both with ordering on the website and the response of the staff has been amazing! I have already recommended them to several of my friends and family.

The web site was easy to navigate, and I was able to find what I was looking for right away and place my order.

Ordered for guaranteed Christmas delivery on 12/10. Never responded to emails and sent out a general mass email assuring if you ordered by that specific date it was guaranteed to deliver by Christmas. Not only was that a lie, they refused to communicate with me blatantly ignoring my emails, which I had sent several. When I told them I no longer wanted the purchase because it hadn’t been delivered for Christmas Eve and now was useless, they told me too bad because they just shipped it on 12/27 and now they won’t give me a refund. I have used crown and paw before and thought the work was alright enough to trust them with my Christmas order. The lack of accountability for their error is absolutely insane. I basically was communicating with bots and had $100 stolen from me. Also extra service charges from my bank because apparently this is a international transaction? 0/10 rating.

Easy to create and it looks so adorable! Can’t wait to hang it up!

I order the Top Pilots phone case with my dogs Maverick & Goose. Not only did I receive it in record time but it is perfect. I absolutely love it! I placed a second order today.

This company offered such amazing products! I can’t wait to put Remi in the clothes that I just ordered!

Put in the code for free shipping. Got charged for shipping.

I placed an order on November 14th and still have not received it. Customer service claims that it was delivered; however, the tracking number they provided appears to be for someone else's order. I'm in NC and the delivery was to a front porch in CA. I have filed a complaint w/ the Better Business Bureau (BBB) and requested a refund with Crown & Paw...still no resolution. Do your research before ordering from this company; they have an F rating with the BBB and a documented history of scamming customers like me. I'LL SAY IT AGAIN, REFUND THE $120.90 I PAID FOR ORDER RESPONSE FROM C&P BELOW IS UNACCEPTABLE…I’VE SUBMITTED 5 REFUND REQUESTS W/ ORDER NUMBER 589210 TO THE EMAIL ADDRESS THEY PROVIDED. MOST RECENTLY ‘VAN’ IN CUSTOMER SERVICE REFUSED MY REFUND REQUEST. I’VE FILED A FRAUD CLAIM W/ FEDERAL TRADE COMMISSION AND ENCOURAGE OTHERS TO DO THE SAME.