Crown & PawReviews of crownandpaw.com

I haven't received my mugs yet, but so far the experience has been great. Thank you.

The website is clean and easy to use.

I love this! At first I had some problems with my first draft and I had some comments and they complete fixed it. I absolutely love this! My grandmother is going to love it!

It was a fun and exciting experience to choose my little work of art. The whole thing was super easy to do as well !!

quick artwork review and revisions.

Can' wait to see my finished product. Very easy to order.

The so-called 'approvals' process is not fit for purpose. Hidden amongst the daily Crown and Paw marketing emails you may or may not notice an email asking you to 'approve' the artwork. If you don't happen to see it, or it ends up in your junk folder, they will 'approve' it for you. Obviously this is a major problem when they have decided to remove all of your pet's whiskers (very much unlike the examples on the website) leaving your pet looking unrecognisable. This step is missing from the body of the website (although it is hidden in the FAQs). I contacted them via email and they agreed to fix the image. However since then NINE days have passed and they are now claiming they need to 'locate my order' before an artist can redo the image. Obviously I have not received my item yet so cannot comment on the quality. I'm not clear why, or if I can expect my item before Christmas. Frankly it hasn't been worth the hassle. What is particularly galling is the continued daily emails with headlines such as "We don't stop until it's perfect 🤩"

Dishonest about the time it takes to finish your work