Crown & PawReviews of crownandpaw.com

This is my second order with this company and definitely the last. After ordering two Christmas sweaters on November 27th it is now three days until Christmas Eve (12/21) and my product has not even been printed. The first design they sent was of much worse quality and detail than example photos. After asking for a fix they quickly responded with a sloppy fix that completely removed my pets whiskers and fine details. I rejected the revision and asked to have the original design printed and sent on the morning of Wednesday, December 8th so that it would at least arrive before Christmas even though it's not perfect. After no response for 5 days they tell me my ordered color is now unavailable. I respond on the same business day to send it on another color ASAP to arrive for Christmas. 9 days have passed since then, I have sent several emails asking to please print my order. C&P has ignored me and my order since then until today, again to tell me that my ordered color and second choice are now sold out. 26 days after I adjust purchased it. Unbelievable. Absolutely disgusting customer service.

Well... the one item I received I love. The first item I ordered is still out there in delivery land. I have reached out to your company multiple times and still have not gotten a reply. I know once it leaves your facility you have no control, but your customer service could be better!

Just received the artwork yesterday and I CANNOT wait to have my family open it on Christmas day. Ginger looks awesome in all her regal glory. Thanks to Crown & Paw. The whole thing took 9 days from the order to delivery. Highly recommend.

Great experience, site easy to navigate. A co worker of mine has ordered from here so I’ve seen finished product and awesome is an understatement!

Very responsive customer service and artists who quickly made edits to the artwork. It was an extremely easy and stress-free process and was professionally handled throughout. I was very happy with this company and their products. I have previously tried other custom artwork companies that never shipped my artwork or responded to inquiries but I would definitely order from this company again.

Have not received my order!!!!!! Have sent several emails and no response. No customer service number or contact- feel as if I was scammed

Great site. Super streamlined and easy to use! Appreciate the holiday discount included around the checkout.

Simple to use and kept me smiling during the whole process. Would buy here again.