Crown & PawReviews of crownandpaw.com

Haven't gotten the item yet but so far so good!

So far everything has went smoothly!

Fast turn around and looks good! Didn't request any changes to the first proof. Only downside was it shipped earlier than expected without an email notice causing the recipient to see the package name before I could snag it and ruined the surprise. That may have been the delivery service and not Crown and Paw, though.

The customer service is very patient and responds in a timely manner. The artist modified the artwork based on my request in just two days. The overall process was quicker than I expected without compromising the quality. I love the artwork so much!

Could I give 0 stars please? On 12/10/2021 I placed an order for a 16.5x23.4 posters. On Dec 15 I received the posters sized 16.5 x 23 3/16, but the actual print on the poster is 22 7/8 in long, because there is an ugly white border on the whole thing (please see attached pictures). I was planning on gifting this to someone for Christmas, so I contacted the customer service and they resent the prints. Long story short, the prints arrived AFTER Christmas, and they were exactly the same as the original prints - which are smaller then advertised and absolutely useless for any standard framing (Crown and Paw advertises this product as perfect for framing). I contacted customer service again, and they told me they will not issue a refund and that that's the way the cookie crumbles. Quoting the Customer service rep Kritz: "Regarding the size of the poster, the size may slightly vary when printed" - WHAT? I ordered a 16.5 x 23.4 and I want to receive a 16.5x23.4 poster, and not 16.5x 22 7/8. I paid over $116 for a useless piece of paper I can throw away or glue it to my wall, because no frame (unless you custom frame), will work with it. My point is - Crown and Paw did not deliver the product I ordered, and is not willing to issue a refund or fix the problem.

This is the second canvas we have had made from Crown & Paw for our dogs who have crossed the Rainbow Bridge. I am so thankful for the phenomenal customer service and attention to detail we were shown. It is very appreciated and we will continue to come back to honor our loves.

Was excited to get 10% off, until I applied the code and then it all of a sudden charged me for shipping and actually made it more expensive. Sneaky and gross

This is our 4th purchase from crown and paw and they did an amazing job again!