Peter
Quality of work: Superb, Customer experience: Abysmal
The quality of work that goes into the product is outstanding. The management for the customer experience was a complete let down. The quality of work: The artists do a great job of cropping the heads, slight blur to match the background, give the edges some brush strokes to simulate fur, redraw whiskers. They are really great at it. They also take provided revision notes and apply them as requested. The final product does not disappoint. The customer experience through the company *does* disappoint. The revision process is slow. From seeing a preview, putting in a request through the form, to seeing the revised preview takes one day. Each revision takes a day and your instructions must be clear and concise and below 300 words. It is not a fluid process so prepare with ample time in advance. Also, you must make use of your browser zoom to see anything on the ant-sized preview. You can resubmit a pet picture once, but it is not mentioned in the FAQ, that further picture resubmissions extort you for an additional $10 each. You better get your pet's head orientation correct in 2 attempts, the artists don't advise you there. I tried to order my portrait for Christmas with a month in advance. The daily revision updates weren't bad but once the Christmas rush came in, I did not receive an update for 1.5 weeks. Needless to say the portrait was not done for Christmas and was pushed into January. The portrait once approved has full tracking and is packaged well to prevent damage so those are a plus.