Jason
Run of the mill product/unneeded charges.
*Update: the review was written on the 21st, a refund for the early preview was received on the 22nd. I genuinely appreciate the refund, but I’m bummed it had to come to a public review for action on something so minor. Just to be fair, when it comes to the product: my purchase was probably the most basic of purchases one could make from them, so while my experience wasn’t perfect and though the product is fine, it probably didn’t demonstrate their full skillset, as they seem to offer more than basic/template screen printing. ————— The product was fine, shipping was no issue, but they promote an “early preview” for $10. The product I ordered was my image on their background with their text style. The preview on the website at the time of order is it- what you see is what you get. Which is fine, if that was made clear, and if the option to purchase an early preview for $10 wasn’t presented at point of sale as an extra/upsell. I assumed, since they were offering an early preview for sale, that I would be given the chance to review it and it might be different than the simple image overlay you see when you upload your picture. The marketing texts and emails have been CRAZY heavy. I even responded to one upsell attempt stating I was waiting for the preview. No response. I responded to another and they said that because it is not “custom” art, there’s no other preview needed. Totally fine, but why offer a service at the point of sale offering it? And no follow up response to that email, either. It was clearly an error on the purchase, and not 100% my fault. A reasonable company would offer to refund that $10 as that service was not provided for the product I ordered. Other than that, it was two shirts I ordered- it’s a screen print. Not fancy, nothing makes me think “yeah this is worth the near $100 for a sweatshirt and t-shirt”. Maybe it is because of the product I ordered, but aside from the 27+ emails and numerous texts I’ve received in the last 13 days, and the scammy $10 early preview upsell at checkout there’s really nothing that sets apart the finished product from a vendor at a swap meet doing screen prints. Unfortunately I’m not going to try a more expensive or more personalized/customized offer given the nonsense of the first basic order. Nor can I recommend this to others.