Crowd Street is a leading platform for direct-access private market investing. The company offers a carefully selected marketplace of alternative investment opportunities that have historically only been available to a small group of people. In addition to providing advanced tools, research, and insights to help investors confidently explore these exclusive opportunities, Crowd Street is also building a member experience rooted in trust and experience – working to further bridge the gap between investment opportunities and our members' financial ambitions. Learn more at https://www.crowdstreet.com/.
Crowd Street (crowdstreet.com) has 152 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
crowdstreet.com
Website
crowdstreet.com
Category
Investments & Wealth
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am extremely disappointed that the K1 tax document for my CrowdStreet fund investment (series V) will not be available until September. I anticipated that K1s from real estate partnerships would arrive late in tax season and possibly create the need to file extensions some years, but September is ridiculous. I will not invest in any other funds on the platform and would advise others to consider this issue. This issue should be prominently disclosed by CrowdStreet.
AN
Andrew
The more recent experiences with…
The more recent experiences with offerings kind of left me spinning my wheels wondering if the effort is really worth potentially not being in deals.
Also terms are increasingly becoming less structure from offerings. As cap rates have shrunk this is industry wide though, so not specific to CS. I still refer my friends to the site, and believe it is the best in class platform.
MI
Mike
Very disappointed in the Falcon Point…
Very disappointed in the Falcon Point group. Poor communication, disappointing distributions and they seemed to have given focus on their other projects.
Response from Crowd StreetAug 13, 2021
Hello Mike,
We appreciate your feedback and acknowledge the frustration caused by your experience. Beyond barring poor performing sponsors from the Marketplace, the tools at our disposal are limited due in part to our direct-to-consumer model. We are, however, happy to share that we’re making operational changes to increase our leverage. In addition to our multi-step and on-going diligence and review processes, our Investments team's scope is expanding to include the full lifecycle of the asset. Doing so will give us increased visibility as well as leverage with sponsors, allowing us to set even stricter requirements for reporting compliance during the review process. This doesn’t change the risk inherent in investing, but we do believe it will help increase sponsor accountability.
Please reach out to [email protected] if we can be of any additional assistance.
Thank you,
CrowdStreet Customer Relations
CH
Charles
The way that deals are assigned has…
The way that deals are assigned has been changing and now appears arbitrary. I have twice submitted offers which were accepted, right at the time the window opened. Twice I have had the initial offer reviewed and approved, but have found the deals to be oversubscribed when I was asked to sign the documents and thus not allowed to invest. On both occasions, I have checked back in the same day, both times, hours after the offers had initially been approved. It feels like to me that the communication and deals are not transparently being assigned. If I sign up as soon as the deal is open and have my offer accepted, I should be given a defined period of time to complete the document offerings. This period could be as short as 12-24 hours, as long as it is communicated and is consistent. At this point, although I have invested nearly a half million with crowdstreet, I am looking for other suppliers.
Response from Crowd StreetOct 13, 2021
Hi Charles,
We appreciate your feedback, and we’re sorry to read that you’re considering other platforms for future investments. Whenever possible, we provide investors with transparency into our procedures, so we’d like the opportunity to address your concerns regarding the offer submission and oversubscription process.
While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments will be finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more details, please visit this FAQ: https://crwd.st/FAQ-Oversubscription and for tips on how you may increase the chances of participating in a high-demand deal, please see: https://crwd.st/HighDemandDeals
We hope this information is helpful, and if you have any other questions or concerns, please reach out to us by emailing [email protected]. When reaching out, please be sure to reference our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
BE
beg
Your funding process needs improvement
Your funding process needs improvement
Either have a direct wallet payment so we don’t have to run to wire the payment the process will be a lot smoother alao
Response from Crowd StreetOct 13, 2021
Hello,
Thanks so much for your review and feedback surrounding a digital wallet solution. At this time, CrowdStreet does not have this functionality in place, but we appreciate your insights and will share your thoughts with the appropriate team.
If you have additional questions about CrowdStreet, be sure to visit our Help Center at https://crwd.st/HelpCenter or reach out to us directly by emailing [email protected].
Thank you,
CrowdStreet Customer Relations
EB
Edward B.
Do your homework and don’t rely on…
Do your homework and don’t rely on others to do it for you......
Response from Crowd StreetOct 13, 2021
Hi Edward,
Thanks for sharing your feedback here on Trustpilot. As with any investment, investing in real estate presents certain risks and there is no guarantee of future outcomes. The real estate market has economic cycles and it is difficult to know how and when the economy will change. Additionally, CrowdStreet is a facilitator of real investments and is not an investment manager. We only present opportunities that have experienced, real estate managers in place to manage the assets after the closing.
Have you had a chance to visit our Investor Resource Center? There you will find a large collection of content including our investor quick start guide and our 'StreetBeats: Expert Insights' video series: https://crwd.st/ResourceCenter
Thank you,
CrowdStreet Customer Relations
DM
DONALD M.
Getting harder and harder to have…
Getting harder and harder to have offers accepted. Last deal was less than 2 minutes before becoming over subscribed
Response from Crowd StreetOct 13, 2021
Hi Donald,
Thanks for providing this feedback on participating in oversubscribed and high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription
We also regularly share user feedback with our Customer Experience team to assess how we can improve upon the existing offer process, so we value the insights that you shared with us here. If you have additional thoughts or concerns, please feel free to email us at [email protected], and we’ll be happy to assist.
Thanks again,
CrowdStreet Customer Relations
CU
Customer
Platform is still good but investment…
Platform is still good but investment oppty are difficult to get in. Looks like you may have too much demand and no supply.
I have participated in 12 deals across different geography and assets.
Performance: Just ok. Though we are facing unprecedented times none have performed exceptionally well and some deals are struggling.
Transparency: CS can do better. Seems like CS only cares about raising fund after that we left on our own. You guys need to scrub projections better, seems to me sponsors are paining rosy picture which may be aggressive at times. I am not sure how accurately or completely you disclose performance on realized deals for checking track record
CR: could be better, asking to fill out survey forms means you are getting very big and no more niche or boutique.
