Crowd StreetReviews of crowdstreet.com

This was my first experience with CrowdStreet, and the on-boarding did not go smoothly. They'd email me a doc, I'd sign it, and I'd get a reply that they'd take one to two days to approve it, and get to the next step. The investment deadline was approaching, and every step was taking one to two days. When I'd call the rep, the call would go straight to voicemail without return calls. Etc. Etc. Etc. Things finally got worked out, but it was more than a chore to get through the system , and what should have been a couple days was a couple weeks. I'll see how the process proceeds, but the on-boarding did not go smoothly. Hopefully now that everything is with the sponsor, things will go more smoothly.

Investments have performed poorly compared to prospectuses.

Hit or miss depending on the deal and sponsor. I started investing on this platform in 2021 after Covid. I evaluated every single deal in 2021 and 2022, and in my opinion, only a handful 4-5 seemed solid, passed my own very serious due diligence process, and the numbers actually made sense. I subsequently only invested in 2 deals. Both sponsor has been communicative outside of the platform which is good. one is underperforming by 2% but still cash flowing, and the other one just took on additional debt to pay for the contruction, so neither are doing great. As for the recent fiasco with the missing $60mil in the news, I do want to be fair and say that Crowdstreet could have done better with their due diligence but the assets were all terrible: Chicago office buildings? the WORST asset class in one of the worst cities with highest outward migrations. With everything in life, ALWAYS do your own DUE diligence and limit your risks.

I’ve had mixed success with crowd street. , Federal self storage and rreaf holdings are very good sponsors that pay over 12-15 pct yearly. However the other 4 I invested in are horrible. All these other people on here complaining about lack of customer service is dead right. They ghost you once they have your money. Even the sponsors won’t call you back. I would stay away from this crowdfunding site. I will say both fundrise and realty mogul will pay you and return your calls. Those are both way better companies.

CrowdStreet is great at getting your money. Once they've gotten your money and they've gotten their percentage, your hear mostly crickets. Investors are kept largely in the dark. I've invested in 7 projects of theirs going back four years. None have paid a dime so far. Two have required a "capital call" (more money from investors for the project to stay afloat.) CrowdStreet does NOT advocate for their investors after the investment is made, and does NOT require meaningful reporting from project sponsors. As a result, mostly what you get is "happy talk" BS which tells you nothing. I'm very nervous about my investments.

After monitoring crowdstreet deals for a least a few years, I have found good deals far and few between, and when I find a deal it becomes oversubscribed quickly, and then you are waitlisted. This gives you very little time to fill out documents, especially if your trying to get verification. I completely agree with the other review - THERE IS NO DEFINED TIME TO GET YOUR DOCUMENTS IN. There should be at least 24 hours. This promotes good will, good business sense, and repeat business even though it may cost crowdstreet a little in the short run.

They have poor customer service. For every query you have to wait 12-24 hrs to get a reply via email. No phone desk to talk to them. Lately they have too many customers to invest. They seem to have used this to their advantage to minimize their transparency in the selection process on who can invest. They lack clear communication. They send email that you are pre-approved and upload driver license so they can send funding instructions. As soon you upload license they send email you are waitlisted. No transparency in what is your turn on waitlisted queue.

Early on, I really liked Crowdstreet. I think they grew a little too fast and customer service took a nose dive. It became too difficult to get into investments that I liked and several deals were not well vetted and the operators failed to perform or even provide basic accounting and Crowdstreet did very little to assist the investor. They never seemed to care about the investors, just making their cut of the deals. After investing just over a million dollars through Crowdsteet, I stopped even looking there for deals and now invest elsewhere.