Crowd StreetReviews of crowdstreet.com

Response from Crowd StreetSep 29, 2025

Thank you for joining the webinar and for sharing your thoughtful feedback. We’re glad you found the discussion informative and the industry insights valuable. We also truly appreciate you highlighting your experience as a long-time investor. Your input on project performance is important to us, and we’re committed to continuously improving our review process. Your perspective helps us do better. Thank you for being a dedicated member of the Crowd Street community.

Response from Crowd StreetDec 4, 2024

Thank you for taking the time to share your detailed feedback. We understand your concerns, and we truly appreciate your candid perspective. We’re continually working to enhance our processes and address the lessons we’ve learned along the way. Member trust is paramount, and while our vetting process has evolved significantly over the years, we recognize that past experiences may not have met your expectations. Feedback like yours drives us to keep improving, and we’re committed to greater transparency and more robust due diligence in an effort to provide confidence in the opportunities we present. We also understand your questions about our expansion into other private markets. Our goal is to provide a diverse range of offerings to meet the evolving needs of our members. That said, we always strive to balance growth with the quality and integrity that you, and all our members, expect. We’d welcome the opportunity to discuss your experience further and hear more about your perspective. Please don’t hesitate to reach out to us at [email protected]. Your input is invaluable as we continue to refine our approach.

Response from Crowd StreetNov 14, 2024

Hi William, Thank you for your feedback about the interface with Inspira. We understand the importance of a smooth process for IRA transactions and appreciate you bringing this to our attention. Our Investor Relations team is there to offer assistance, please don’t hesitate to contact them should you have further issues in the future. Best, CrowdStreet

Response from Crowd StreetNov 14, 2024

Hi Frederick, Thank you for sharing your feedback. We’re glad you could join us and appreciate your thoughts on the venue. We understand that a comfortable environment can enhance the event experience, and we’ll certainly take this into account for future events. Your insights help us make these gatherings as impactful as possible! Best, CrowdStreet

Response from Crowd StreetAug 6, 2021

Hello, Thanks for your review, Clive, and we’re sorry that we have missed the mark when it comes to post-investment communication. We certainly don’t want you to feel like you’re on your own! Have you tried reaching out to our Support team at [email protected]? Please don’t hesitate to reach out to us with any concerns that you may have. The Post-Investment Help section of our Help Center may also be of interest to you as well: https://crwd.st/PostInvestmentHelp Thank you, CrowdStreet Customer Relations

Response from Crowd StreetOct 13, 2021

Hi SC, We appreciate your review and would like to provide some resources that may help you in the future. We do track performance of closed, fully-realized deals from our Marketplace, and these results can be accessed on our website: https://crwd.st/MarketplacePerformance Results are regularly updated as more offerings are realized, so we recommend bookmarking this page and checking back every so often for the latest information. If you're looking for more information regarding your existing CrowdStreet investments, we recommend logging into your CrowdStreet account and visiting your Portfolio page. Learn more about navigating your Portfolio page here: https://crwd.st/PortfolioPage You can also contact us by emailing [email protected], so please reach out with any questions or concerns and we'll be happy to assist! We hope this helps, CrowdStreet Customer Relations

Response from Crowd StreetOct 13, 2021

Hello Herb, Thanks for your review of CrowdStreet. We’re glad that the deal selection and information has been to your liking, but we’re sorry that we missed the mark when it came to offering stellar customer support. Over the past several months, we have been focused on growing the size of our team, and improving the customer service experience remains a top priority for us. In addition to increasing our support resources, we also continue to partner with sponsors to ensure that investors receive timely responses to deal-specific questions. We hope this helps shed light on the recent improvements we've made based in part on feedback such as yours. If you have any remaining questions or concerns regarding your account, please let us know by emailing [email protected], and we’ll be happy to assist. When reaching out, please be sure to also mention our interaction here on Trustpilot. Thanks for being a member of the CrowdStreet community, Herb! CrowdStreet Customer Relations