Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit GenieReviews of creditgenie.com

3.5821 reviews
Investments & Wealth
3411 Silverside Rd, Ste 104, Wilmington, Delaware

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Credit Genie

About Credit Genie

Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.

Credit Genie (creditgenie.com) has 821 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: creditgenie.com
Website: creditgenie.com
Category: Investments & Wealth
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Credit Genie reviews

821 approved reviews, newest moderated first

Theresa M.
Jun 5, 2024
What went wrong is that I was approved…
What went wrong is that I was approved for the 100.00 loan, and next thing I know I can't get back in the app, it keeps saying I disconnected my account and I did not!!!! Tried to access my account on the app tonight and I can't, says I need to contact customer support. Not good
Response from Credit GenieJun 5, 2024
Thank you for reaching out, and we sincerely apologize for the difficulties you've experienced with our service. We understand how frustrating it must be to have issues accessing your account, especially after being approved for a loan. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Angela
Jun 4, 2024
Understanding and great service
Understanding and great service
Response from Credit GenieJun 5, 2024
Thank you so much for the positive review. Customer feedback means the most to us, and you have made our day with your positive contribution. Credit Genie Support
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JD
Jun 3, 2024
Was charged over $12 more than my…
Was charged over $12 more than my advance amount despite their ACH system being broken and the service unusable. They stated that they cannot refund this because it's not part of the service, despite the bank connection being how they determine your balance. Because I opened a ticket they disabled my account to make it more difficult to dispute the charge. After that they charged my account another $5 via ACH because I blocked debit transactions from them. Their response to me being an unhappy customer was to disable my account and charge me again. I decided to read about 20 reviews on here and half of them are complaining about invalid charges. This is genuinely the most worst company I have ever dealt with and I'd only advise using them if you want to be part of a class action lawsuit at some point.
Response from Credit GenieJun 4, 2024
We sincerely apologize for the frustration and inconvenience you have experienced with our service. Your feedback is extremely important to us, and we're truly sorry to hear about the issues you've encountered. Please know that we take these matters very seriously. Your experience with our service does not reflect the standard we strive to uphold. We are committed to addressing the issues you've highlighted and improving our service to prevent such situations in the future. Thank you for bringing this to our attention. Credit Genie Support
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Emily Jo D.
Jun 3, 2024
Dont waste your time..They say that…
Dont waste your time..They say that most people get approved for a advance...however you aren't..I got charged 4.99 but, I'm never approved for anything. So they take your money and deny you every time. Bridget and empower are legit! Don't waste your time w credit genie.
Response from Credit GenieJun 3, 2024
Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the $4.99 charge we issued. This fee does not guarantee your eligibility for the advance and is simply there to keep your bank connected. To unlink your bank and disable this fee, please visit your settings in the app. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Trish J.
May 30, 2024
A JOKE
one star omly because that was the only option DO NOT WASTE YOUR TIME onthis useless app they talk big but cant back what they say they will do POINTLESS
Response from Credit GenieMay 31, 2024
We’re truly saddened to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Nena J.
May 30, 2024
Why did u take 4.99 from my account I…
Why did u take 4.99 from my account I never authorize you to go into my account and take no money scam artist I want my money back
Response from Credit GenieMay 31, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Mike
May 29, 2024
I did what the response said from…
I did what the response said from credit genie,only to be told same thing. Oops they offered one month credit,and so I refused..does anyone know how to get a hold of the CEO?
Response from Credit GenieMay 29, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Demetrius M.
May 28, 2024
Do not use these people
These people are scam artist I reach out to customer service today because I was charged $4.99 I’ve never used their service and don’t know how my account even got connected upon complaint they refused my refund and closed my account I disputed charge with my bank
Response from Credit GenieMay 29, 2024
We’re saddened to hear you had a negative experience with our company. At Credit Genie, transparency regarding our practices and qualifications for advances is paramount. We hope that if you become a customer again, we can provide you with a more positive experience. Credit Genie Support
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