Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit GenieReviews of creditgenie.com

3.5821 reviews
Investments & Wealth
3411 Silverside Rd, Ste 104, Wilmington, Delaware

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Credit Genie

About Credit Genie

Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.

Credit Genie (creditgenie.com) has 821 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: creditgenie.com
Website: creditgenie.com
Category: Investments & Wealth
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Credit Genie reviews

821 approved reviews, newest moderated first

L C D.
Jul 6, 2024
Trying to disable an account
Tried to apply for a quick loan,which I was denied, didn't think anything of it month and half later they were taking money from my account, with out my permission I tried several times to delete the account but can't it keeps saying password wrong I got new password still saying same thing, now I have to go to my bank and consider this fraud,this was a big mistake clicking this app now I can't talk to anyone at customer service to try and delete this,I work hard for my money to just give it away, and this company doesn't care,if I could give negative feedback I would
Response from Credit GenieJul 8, 2024
We’re truly sorry to hear about your negative experience and issues with resetting your password. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Shayna P.
Jul 5, 2024
Why is it IMPOSSIBLE to speak with a LIVE AGENT
Why is it IMPOSSIBLE to speak with a LIVE AGENT?! Any time I have an issue, I have to submit a request and wait for an EMAIL because nobody calls when i ask to speak with an actual person. You guys took $69.90 from my account WITHOUT my authorization!! So now I have to wait however long it takes for you guys to respond before I can attempt to even speak with someone. Then I'm sure it'll take 7-10 business days to get MY money that you guys took without my permission. Yall are real quick to take the money, but slow as he** to give the money back. I'm beyond furious, want my money back NOW, and will never use this company again.
Response from Credit GenieJul 8, 2024
We're genuinely sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. As a small company, we have not yet expanded to a customer service call center and only offer customer service through our official links. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Gary C.
Jul 4, 2024
Horrible app that doesn't work
Horrible app that doesn't work
Response from Credit GenieJul 4, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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J.D. PERSONAL A.
Jul 1, 2024
This company is the biggest liar
This company is the biggest liar, they say it's so easy to get a loan, but it's anything but I'm done trying to apply for this bulls**** company.
Response from Credit GenieJul 1, 2024
We're truly sorry to hear about your negative experience. We're sorry you were denied. To learn more about our qualifications, please visit our FAQ website. Linked below, you can learn more about our practices and how we decide eligibility. https://www.creditgenie.com/frequently-asked-questions. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Gerrod L.
Jun 17, 2024
You Are A Scam
You Are A Scam
Response from Credit GenieJun 18, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Shawn H.
Jun 12, 2024
Credit Genie is always there whether or…
Credit Genie is always there whether or not I need them. They even watch my balance and offer me money so that I don't overdraw on my bank account. Love you guys!!!
Response from Credit GenieJun 15, 2024
Thank you so much for your positive feedback! We are happy we could be a helpful device for you! Credit Genie Support
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Beth W.
Jun 10, 2024
They are the worst company to get a…
They are the worst company to get a hold of. They took money out of my acct and my account was closed and I had sent several emails for a refund and no answer so now I am getting a lawyer involved.
Response from Credit GenieJun 10, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Ana S.
Jun 9, 2024
I have been trying to get in my site…
I have been trying to get in my site with credit genie and no luck. Credit genie have been taking out money from my account and I am not able to get a hold of them. Plz help
Response from Credit GenieJun 10, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
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