Trece
Crappy Company
This company is a fraud and rip off. I was billed $4.99 and when I ask to be refunded they advised I agreed to the charge so it was valid. I did not see anything about a bank connect fee prior to signing up or I would have not have done so. Why would I pay a fee to connect my bank account to your app. Looking at the reviews I wonder if a class action lawsuit can be filed against them for unlawful business practices.
Response from Credit GenieMay 4, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.