Credit GenieReviews of creditgenie.com

They keep charging me $9.99 twice. I do not have an account with you. The account they have is not mine and they’re not trying to fix it. I would not recommend this people for nothing but my bank is taking care of it because they don’t want to fix it this company is a scam!!!!!! I don’t want and I didn’t ask for it of I am p subscribe, then unsubscribe me!!!!!!

They took my money during the weekday and didn’t allow me get another advance after being eligible.

I've borrowed 50 and needed to pay back 60 now my bank account was debited over 200 and it still say I have payed anything back I keep losing my cash to these people

Maybe it’s just me, but I think it is pretty pathetic that someone has to go onto a website like this for $100 if you don’t have $100 in your bank that’s pretty bad. My opinion.

Never borrowed had to put in bank info don't remember signing up for 10 a month n now can't seem to cancel it

I applied for a cash advance and they approved me for $60 I had it transferred to my bank account in one to three days and it never showed up I precipitated it on August 10th and still no $60. They keep giving me the runaround and now they're trying to take that $60 out of my account but my bank keeps blocking it. I do not recommend them I'd give them zero Stars if I could. Also, I forgot to mention the responses from the customer service reps or AI or whatever it is that responds to your emails is about worthless. They told me to send them my bank statement for August it hasn't even came out yet I don't get it until the beginning of the next month so here I wait.......

Used Credit Genie a few times this year. My wife tried to open a Credit Genie and accidentally tried to connect the bank account I already use. It wouldn't allow her to connect as it was in use by me. Last week I tried getting an advance but it kept disconnecting my bank account. I emailed customer service and was told only one credit genie account was allowed per bank account. Which I understand. Was then told my bank account can no longer be used with credit genie because and has been permanently blocked. I explained the bank account was never actually connected a second time and that the attempt by my wife was a mistake. I received a follow up email which states "Based on our review, we believe that your concern has already been addressed through an earlier request. If you still have further questions please respond to this email." Absolute horrible customer service and refused to discuss it with me further. Do not care about my bank account being blocked. I just tried explaining it was never actually connected to a second credit genie account. Edit - I emailed Credit Genie three days ago to where they advised me to reach out. I recived a response that they received it. But I have not heard back in the three days since I sent it. Edit #2 - It has been two weeks. No response from Credit Genie and my account was permanently disabled. Horrible customer service. Would give 0 stars.

This company has the absolute worst and most inept customer service I've ever dealt with. I logged in and am immediately charged a membership fee for a membership I didnt even want. And not only that but I was charged the 9.99 fee twice in a matter of minutes. I contact customer service and get the most never ending chain of unintelligent and maybe AI response to a simple refund request. Just explaining the same policy in different ways for a vert simple refund. And I still have not received the refund or even spoke to an actual person. This company deserves no stars or negative stars. Absolutely horrible company and they have an exceptionally stupid customer service team