Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit GenieReviews of creditgenie.com

3.5821 reviews
Investments & Wealth
3411 Silverside Rd, Ste 104, Wilmington, Delaware

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Credit Genie

About Credit Genie

Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.

Credit Genie (creditgenie.com) has 821 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: creditgenie.com
Website: creditgenie.com
Category: Investments & Wealth
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Credit Genie reviews

821 approved reviews, newest moderated first

Jacqueline J.
Jul 25, 2024
Scam company, just want to take your money
I don't remember signing up with this company. If I had wanted to use them I would have kept the app. Anyway, they went into my account today and tried to take $3.49 from me. For what? I haven't received anything from them and don't even have the app. I want them to take me off whatever list it is that they have me on right away. I refuse to pay for anything that I don't have or didn't sign up for.
Response from Credit GenieJul 29, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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April K.
Jul 23, 2024
Please tell me how you pulled $100 from…
Please tell me how you pulled $100 from my account FIVE DAYS before my payment was due and there is no recollection in the app. I actually can’t believe this. Thank God my bank has all the proof. I will never use this app every again and I better get every penny back
Response from Credit GenieJul 23, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Yeseniavmorales
Jul 22, 2024
I’m grateful especially when life…
I’m grateful especially when life throws you curveballs.
Response from Credit GenieJul 23, 2024
Thank you so much for your kind words. We strive to help our customers with their financial solutions. Credit Genie Support
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Laurie C.
Jul 21, 2024
I received a cash advance which cost me…
I received a cash advance which cost me $9.99. That does not bother me because I paid for the instant advance to my account. I paid off the advance. Now I am trying to get another advance, and all I get is the circle of death. I just wanted to know how much I qualified for, but I cannot get into the advance area.
Response from Credit GenieJul 22, 2024
Hello, Thank you for using Credit Genie for your financial solutions. We apologize that you are experiencing technical difficulties. Here are a few steps that might help resolve this issue: - Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can help resolve loading issues. -Update the App: Make sure you are using the latest version of our app. If not, please update it from your app store. Please let us know if you have tried these steps and the issue persists. We are here to help you. In the meantime, we can escalate your issue to our technical team to ensure it gets resolved promptly. Click here to submit an official customer service response: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
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Cyrus A.
Jul 17, 2024
Getting a response from these guys takes forever.
I have been waiting for Credit Genie to respond to my inquiry for a week, just sent them a follow up today; my account was randomly disabled and I'm desperate to get some help. It seems like there's just 1 person handling customer services or maybe I'm just that stupid. This is a disgrace!
Response from Credit GenieJul 17, 2024
Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the delay in your customer service ticket. We are actively working to resolve your issue and will contact you once we have a resolution. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Heavensangel
Jul 16, 2024
Very helpful
They really helped me in more ways than one. Came through when I needed a little extra money. They came through again the day before the due date and helped change the repayment date due to some unforeseen complications with my bank account. They are absolutely amazing to work with.
Response from Credit GenieJul 17, 2024
We're thrilled you had a positive experience with Credit Genie! We strive to provide hassle-free cash advances to our qualified customers, allowing them to spend their money however and whenever needed. We appreciate your feedback and are committed to continuing to deliver excellent service. Credit Genie Support
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Donald S.
Jul 12, 2024
It won't even load my link bank account…
It won't even load my link bank account part it just keeps saying loading crap
Response from Credit GenieJul 13, 2024
Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Christine W.
Jul 12, 2024
Billed for nothing
Billed for nothing. I'm not clear on what this company offers, nor am I clear on how was signed up. Again, for what service they're supposed to be providing, I cannot tell. There's no confirmation in my email. I have not downloaded the app. Meanwhile, they're charging my bank account. I've written customer service. Hopefully, I'll receive a refund and they'll cancel whatever bogus subscription for which they have me signed up. Apparently, this company offers itself as a lender, and credit monitoring service. Again, I never received any loan, nor have I received any notifications regarding my credit. Feels like a scam to me.
Response from Credit GenieJul 13, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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