Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit GenieReviews of creditgenie.com

3.5821 reviews
Investments & Wealth
3411 Silverside Rd, Ste 104, Wilmington, Delaware

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Credit Genie

About Credit Genie

Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.

Credit Genie (creditgenie.com) has 821 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: creditgenie.com
Website: creditgenie.com
Category: Investments & Wealth
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Credit Genie reviews

821 approved reviews, newest moderated first

Bertha L.
Aug 7, 2024
I got an advance from credit genie
I got an advance from credit genie, on August 2nd they taken out the payment. Each time I see if I qualify for another advance, I’m getting a notice that my account has an outstanding balance. I’ve wrote to them and I get a lame email with no explanation of why. Since they have taken my money from account, my account is now in the negative and I have no idea why I can’t get an advance after paying them back. I thought this was a good place but now it’s not what I thought it would be. I’m so disappointed
Response from Credit GenieAug 11, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
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George M.
Aug 6, 2024
Please respond to my emails
Please respond to my emails. I never manually disconnected my bank account. It was disconnected on your end. Per the image I shared, I need to wait 1 day? I am still receiving the same message today
Response from Credit GenieAug 7, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
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Karon P.
Aug 6, 2024
Shut this place down they are liars and…
Shut this place down they are liars and my bank blocked them! They are a scam and disconnect from PLAID to credit genie that'll stop how much they see in your account.
Response from Credit GenieAug 7, 2024
Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Kerlvin E.
Aug 5, 2024
MARYLAND
Everything was all fine August 5 you guys took my repayment out of nowhere. I can get a message saying that you guys are providing for Maryland. It’s funny how you guys make sure you take my money
Response from Credit GenieAug 7, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
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Bella
Aug 1, 2024
Unexpected errors
Credit genie worked well for a little bit then disconnected my bank account so I had to reconnect now has disconnected my debit card so they have got the money from my advance plus the outrageous fee for depositing my advance within a couple mins and now won’t show me that it has been paid back so I can advance
Response from Credit GenieAug 3, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
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L T.
Jul 29, 2024
I was able to connect my bank account…
I was able to connect my bank account however I could not connect my debit card, so that was a waste.
Response from Credit GenieJul 30, 2024
We’re saddened to hear you had a negative experience with our company. At Credit Genie, transparency is of utmost importance to us when it comes to our practices and qualifications for advances. We want to solve your concern promptly and resolve this issue. To submit an official customer service request, please visit our secure channel here: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
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William B.
Jul 29, 2024
Why was a fee taken out if account when…
Why was a fee taken out if account when i dont even have a loan or anything with you guys?? A plaid fee of 4 dollars scammed
Response from Credit GenieJul 30, 2024
Thank you for considering Credit Genie for your financial needs. We understand your concern regarding the $4.99 charge we issued. This fee does not guarantee your eligibility for the advance and is simply there to keep your bank connected. To unlink your bank and disable this fee, please visit your settings in the app. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.
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Mike H.
Jul 26, 2024
signed up for credit genie and kept…
signed up for credit genie and kept applying for over 3 weeks and they disabled account , they are such liars and i think they should be shut down. anyone else thinking of doing business with them dont waste your time. find empower, cleo,or dave they are worth it. but not credit genie. liars and ripoffs.
Response from Credit GenieJul 29, 2024
We’re saddened to hear you had a negative experience with our company. At Credit Genie, transparency is of utmost importance to us regarding our practices and qualifications for advances. We want to solve your concern promptly and resolve this issue. To submit an official customer service request, please visit our secure channel here: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
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